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CONTRACT SIZE IN BPM
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
Enfuse Solutions debuts with 20% premium over issue priceEnfuse Solutions had a successful debut on NSE SME platform with a 19.8% premium. IPO received overwhelming response. Business areas includ...
Ajit Isaac on what Quess Corp demerger, the value unlocking and rationaleAjit Isaac, CMD of Quess Corp, explains the rationale behind the demerger, emphasizing the need for a simplified structure and renewed focu...
From Nordic countries to Japan, everyone wants India’s tech servicesTechnology played a huge part in saving businesses in the last few years of severe disruptions. It is also going to play a crucial part in ...
Indian BPM could gain from a mild slump: WNS CEO Keshav MurugeshThe Mumbai-headquartered firm is witnessing clients veering towards a mild recession in the marketplace where strong demand trends for the ...
Infosys, Wipro COOs to retire this year after long inningsInfosys’ and Wipro’s chief operating officers – UB Pravin Rao and Bhanumurthy BM – will both, coincidentally, retire this year. Bhanumurthy...
Infosys' Vanguard deal value pegged at $1.5 billion, says it will move around 1,300 rolesThe multi-year deal Infosys won from US investment firm Vanguard is worth $1.5 billion, say sources close to the development. Infosys said ...
Infosys' Vanguard deal value pegged at $1.5 billionThe mammoth deal explains a good part of the surge in the company’s share price on Wednesday and Thursday last week, and the confidence the...
Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
Business transformation deals surge in BPM companiesUnlike how it was in the past, Kapoor said that clients are asking firms to do much more comprehensive work and provide end-to-end business...
CEOs of BPM companies say deals getting bigger as digital plays major roleThe Indian BPM sector was close to $32.5 billion in revenue in FY18 and several companies — such as EXLService and WNS — are growing in the...
Warburg Pincus makes $1 billion BPO bet with 3 Genpact veteransBacking industry veterans, former Genpact executives Mohit Thukral, Gaurav Sethi and Harpeet Duggal, the marquee growth equity investors ha...
How to survive Donald Trump and automation? IT industry looks to FM for answersIn the run-up to Budget 2018, this tug-of-war between market ideologies points to the need for India’s $154 billion T and business BPM indu...
Never cry wolf, IT’s not the end of Indian storyA deeper look at medium to long-term horizon reveal that the macros remain in place, and cynical gross exaggerations about where the indust...
How Indian techies are coding freelance for clients halfway across the worldAcross India, tens of thousands of coders on the rolls of marquee Indian IT service firms are moonlighting, after work and on weekends, for...
Adapt to succeed in an as-a-service economyThe Indian IT-BPM industry has the highest relative share in India's GDP and it is the largest private sector employer in the country.
BPOs like Aegis, Firstsource to present wishlist to new government on domestic marketBPO firms like Hinduja Global Solutions and Firstsource Solutions have been cutting back on contracts from their home market.
Wipro's 10-year deal with Carillion worth over $ 100 million: Analyst firmWipro's 10-year IT and BPO services contract with UK-based Carillion is worth "well over USD 100 million", a leading analyst firm said.