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CONTACT CENTRE SOLUTIONS
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...11 Jun, 2026, 06.00 AM IST- Shigella scare in Kerala: Check symptoms, treatment and causes of the infection that killed 4-year-old in KozhikodeShigella Spreading in Kerala? Kerala has intensified surveillance and testing following its first reported Shigella-related death of a four...09 Jun, 2026, 07.03 PM IST
- Return-to-origin shipments, not customer returns, are India's biggest e-commerce margin problem, says Blue DartReverse logistics is evolving from a cost centre into a strategic driver of customer trust, retention and margin protection in India’s fast...07 May, 2026, 11.23 AM IST
- Wipro launches AI-data centre solution to drive enterprise-scale AI adoptionWipro's AI-Data Centre (AI-DC) solution integrates Nvidia's AI Enterprise platform within Wipro Intelligence to provide a unified suite of ...20 Mar, 2026, 06.29 PM IST
- Voice AI startup Navana AI raises Rs 7 crore in round led by Antler IndiaAjay Agarwal, Ronnie Screwvala, and Sandeep Singhal participated in the funding round. The fresh funds will be used by the company for its ...15 Jul, 2025, 08.12 PM IST
- HCLTech and Microsoft expand partnership to transform contact centres with generative AI and cloud-based solutionsHCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrat...14 Jan, 2025, 02.04 PM IST
- India a key growth engine: cloud tech company Avaya CEO Alan MasarekAvaya announced that it is witnessing an accelerated momentum for its solutions in India, particularly among enterprises looking to infuse ...13 Nov, 2023, 02.51 PM IST
- Airtel sees Rs 8,000 cr market opportunity with CCaaS cloud platform launchBharti Airtel has launched Contact Center as a Service (CCaaS), claiming it to be the industry's first omnichannel cloud platform. The tele...18 Oct, 2023, 11.05 PM IST
- Airtel launches Airtel CCaaS for integrated contact centre servicesIndian telecom company Bharti Airtel has launched an integrated cloud platform called Airtel CCaaS (contact centre as a service) that provi...18 Oct, 2023, 02.05 PM IST
- Contact Centre Automation: The Winning Strategy for 202213 Jan, 2022, 05.25 PM IST
- Route Mobile to buy AI firm Phonon for Rs 29 crorePhonon offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, an...30 Apr, 2021, 09.02 AM IST
- Tech Mahindra, Celonis launch frictionless contact centre BPO transformation solutionThe expansion is a result of Tech Mahindra having secured significant new customer deals deploying Celonis’ EMS technology.01 Mar, 2021, 06.45 PM IST
- Tata Communications and Cisco partner on fully managed contact centre solutionTata Communications has been a key Contact Centre as a Service (CCaaS) partner of Cisco since 2015.19 Sep, 2019, 09.13 AM IST
- BPOs' new lucrative income stream: Managing Twitter & Facebook for clientsBPOs such as Minacs, FirstSource & Aegis are now offering to monitor social media & reaching out through Twitter & Facebook.05 Jul, 2013, 01.05 PM IST
- Jet Airways extends contract with IBMTechnology giant IBM today said Jet Airways has extended its contract to provide comprehensive solution for customer contact centre operati...04 Jul, 2013, 10.14 PM IST
- Airtel partners Cisco, Servion for hosted call centre serviceTelecom major Bharti Airtel today said it has partnered Cisco and Servion to foray into the hosted contact centre services.17 Jun, 2010, 07.33 PM IST
- Convergys looks to launch tele solutionsAfter growing its offshore delivery base to 11,000 professionals in the country, $2.58bn technology and contact centre company Convergys is...30 Sep, 2006, 01.20 AM IST
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