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CONSUMER COMPLAINT RESOLUTION
SC flags consumer forums’ slow justice, seeks urgent performance review- Senior citizen couple was denied full access to their reserved berths due to overcrowding; they pursued the matter against Indian Railways in consumer commission and won Rs 50,000 in damages
- India must not rewrite its UPI policies under US pressure: GTRI
- Money debited but cash not received from ATM: Consumer Commission ordered bank to pay Rs 15,000 compensation; here's why customer wonA Kozhikode consumer commission has ordered Union Bank of India to refund Rs 10,000 and pay Rs 5,000 in compensation to a customer who said...06 Aug, 2026, 02.45 PM IST
- No guidelines to regulate online astrology platforms: Consumer affairs department to CICThe CIC directed the department to provide details of any investigation, disclose complaint figures and transfer parts of the RTI applicati...03 Aug, 2026, 06.40 PM IST
- SC says insolvency shield cannot protect real estate promoters from homebuyers' casesThe Supreme Court ruled promoters and directors cannot use insolvency moratorium against homebuyers. This decision provides significant rel...28 Jul, 2026, 12.51 PM IST
- Manali hotel refuses stay despite confirmed booking: Guest wins Rs 31,000; court says refund alone didn't make up for the mental harassmentManali hotel denied booking: A Gurgaon consumer commission has ordered The Allure Grand Resort in Manali to pay Rs 31,000 in compensation a...28 Jul, 2026, 10.24 AM IST
- Mumbai man orders iPhone 14 but allegedly receives beard growth oil instead; Flipkart and third-party seller ordered to refund Rs 2.14 lakhA district consumer commission ordered Flipkart and a seller to refund over two lakh rupees. The Powai resident ordered an iPhone but recei...25 Jul, 2026, 01.32 PM IST
- Oriental Insurance rejects mediclaim saying policyholder's hospitalisation wasn't necessary: Court says doctors, not insurers, decide medical necessity; orders over Rs 2 lakh payoutOriental Insurance rejects claim saying hospitalisation wasn't necessary: A Delhi consumer commission has ordered Oriental Insurance to pay...21 Jul, 2026, 12.11 PM IST
- RBI Deputy Governor Swaminathan J asks regulated entities to review internal grievance redressal processesRBI Deputy Governor Swaminathan J stressed reviewing internal grievance redressal processes. He asked regulated entities to design complain...20 Jul, 2026, 09.26 PM IST
- How a dispute over ecommerce firm Coupang is testing US-South Korea tiesSouth Korea's decision to fine e-commerce firm Coupang over a data leak has drawn criticism from Washington and raised questions about the ...20 Jul, 2026, 08.02 AM IST
- How a dispute over ecommerce firm Coupang is testing US-South Korea tiesSouth Korea's fine on ecommerce firm Coupang has drawn significant US criticism. This dispute raises concerns about Seoul's openness to Ame...17 Jul, 2026, 03.38 PM IST
- Rs 1 lakh flagship phone starts overheating within 2 weeks: Buyer denied replacement during warranty wins full refund from Flipkart, Samsung and othersA Kerala consumer commission has ordered Flipkart, Samsung, its authorised service centre, and the third-party seller to jointly either rep...15 Jul, 2026, 12.12 PM IST
- RBI Ombudsman scheme 2026: You can get up to Rs 33 lakh compensation for your bank grievances under this schemeThe RBI Ombudsman 2026 scheme offers free grievance redressal for customers. This scheme covers complaints against banks and other regulate...15 Jul, 2026, 11.40 AM IST
- Amazon delivered wrong shoes and denied refund: Kerala customer wins nearly Rs 10000 payoutA Kerala consumer commission has ordered Amazon to refund Rs 1,945.30 and pay Rs 8,000 as compensation to a Kannur engineer who ordered bla...15 Jul, 2026, 11.19 AM IST
- Vacuum cleaner began emitting smoke just two days after purchase, company took it for repair and never returned it; court orders Rs 3,500 compensationA Gwalior consumer has won a case against Eureka Forbes after a vacuum cleaner bought online malfunctioned within days and was never return...05 Jul, 2026, 04.43 PM IST
- India to chair 9th UN Intergovernmental Group of Experts session on consumer protection in GenevaIndia is set to chair the UNCTAD's Intergovernmental Group of Experts on Consumer Protection Law and Policy in Geneva. The session will foc...05 Jul, 2026, 03.12 PM IST
- Shopping without searching: The Agentic AI future Amazon, Swiggy and Zepto are building in IndiaAI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...02 Jul, 2026, 04.41 PM IST
- Your electricity provider may soon have competition in Gurugram. What it means for consumersGurugram's power supply monopoly may soon end, with a proposal before the Haryana Electricity Regulatory Commission to introduce a second d...01 Jul, 2026, 09.52 AM IST
- Instagram seller ordered to pay Rs 10,000 after delaying Rs 807 dress by 10 monthsA Kerala consumer commission ordered an online clothing seller to refund a dress cost and pay Rs 10,000 in compensation and costs. The sell...23 Jun, 2026, 10.08 AM IST
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