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CONFERENCE OF INTERNAL OMBUDSMEN
RBI strengthens consumer grievance resolution: Banks’ internal ombudsman and RBI ombudsman system will be overhauledThe Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...- Private banks misreporting complaints as queries, says RBI Governor Shaktikanta DasReserve Bank of India Governor Shaktikanta Das criticized private sector banks for their handling of customer complaints at a Mumbai confer...
- RBI calls upon internal ombudsmen to give inputs for enhancing processesThe conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...
- Kazakhstan ready to be hub for Indian investments in region, says Kazakh envoy to IndiaKazakhstan has ranked 25th in the World Bank's Ease of Doing Business Report. The country aims to enter the top 10 countries within 5 years...
- Banks at times 'found wanting' prioritizing customer protection over sales target: RBI deputy governor MK Jain“Customer service and consumer protection should not be relegated to the sidelines by goals driven by hard targets and sales related incent...
- Reserve Bank of India to make incognito bank checksRBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.
- RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.
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