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BPM SECTOR
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...
- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- Office market stabilising; vacancies to decline marginally, rents to rise: NuvamaOffice space vacancy in India is set to decrease slightly. Rental growth will improve as demand and supply trends balance. New office space...
- Infosys reaffirms zero-tolerance policy amid Pune harassment claims; parallel investigation deepens in Nashik TCS caseIn an official statement, Infosys emphasised its commitment to employee safety. "Infosys maintains a zero-tolerance approach to any form of...
- India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
- West Asia conflict may trigger layered stress on margins, liquidity in India's financial sector: EYIran War: Geopolitical tensions, especially in West Asia, are poised to significantly impact India's financial services. EY's analysis reve...
- Hiring activity in India’s IT & BPM sector down 41% in September, shows Ciel HR surveyThe study titled ‘Latest Employment Trends in IT & BPM Sector’ shows that in Top 50 IT & BPM companies, hiring in September has declined by...
- Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
- IT-BPM Sector to expand to Tier-III towns : ReportIT-BPM sector has been absorbing large office spaces through the last decade and a half. Its current share is estimated at more than 50% of...
- Indian IT-BPM sector saw recovery in revenue growth at 7.9% in FY20: Economic Survey 2020-21The Survey noted that the IT-BPM sector (excluding Hardware and e-commerce) had seen growth rates of 8.2% in 2017-18, 8.1% (2016-17) and 9....
- Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
- IT-BPM employees will need new skills to survive: EY & Nasscom studyThe IT-BPM sector would hire at a rate of 3-3.5% a year, compared with the historical rate of 6%-6.5%, taking the total headcount to 4.5 mi...
- India holds its global edge in BPM sector with $28 billion revenueWith a share of over 25% of total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7%, taking the total...
- Domestic business process management market may grow 21%: NasscomThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 peo...
- IT-BPM sector increasingly becoming women-centric: NasscomIT-BPM sector is increasingly turning women centric as they constitute 51 per cent of entry level hiring and have a 50 per cent higher chan...
- Nasscom maintains $50 billion target for business process management sectorAccording to rankings released by Nasscom, Genpact latched onto its top position in the BPO sector ahead of Tata Consultancy Services.
- IT industry to reskill staff as newer technology reshapes businessNew and specialist skills are becoming critical for the Indian IT and business process management (BPM) sectors.
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