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AIRSEWA COMPLAINT
Flight status delayed or cancelled due to heavy rain? Here's when you can claim a refund, free meals and hotel accommodationIndian passengers have rights during monsoon flight disruptions. Airlines must offer refunds or alternative flights for cancellations due t...- Civil aviation min to upgrade AirSewa portal, tap AI for faster passengers' grievances redressalThe Civil Aviation Ministry is enhancing the AirSewa portal and integrating artificial intelligence into the Passenger Assistance Control R...
- Air India and IndiGo partially resume flights on select long-haul routesPassenger complaints are being tracked through the Passenger Assistance Control Room (PACR), the ministry said. "A total of 559 grievances ...
- 357 flights cancelled amid Middle East crisis; 559 passenger grievances resolved, says aviation ministryThe civil aviation ministry is closely watching the Middle East situation. Airspace closures are disrupting international flights. Over 350...
- Iran-Israel war: India activates passenger help desk as flight cancellations riseThe Ministry of Civil Aviation has activated its Passenger Assistance Control Room to help travellers affected by flight suspensions to and...
- DGCA tariff monitoring unit to be strengthened as government targets high airfares: Aviation ministerThe government is actively addressing high airfares by strengthening the DGCA's tariff monitoring unit to prevent opportunistic pricing. Mi...
- Naidu reviews airlines' performance; asks them to ensure reasonable fares in festive seasonCivil Aviation Minister K Rammohan Naidu met with airline representatives. He reviewed their operational and technical performance. The min...
- IndiGo passenger shares painful experience of broken ankle while deboarding plane, warns other as airline denies negligenceA passenger suffered a broken ankle after slipping on a ramp while exiting an IndiGo flight. The passenger blamed a wet, dark ramp. IndiGo ...
- Urination on woman on AI flight: DGCA tells HC it will place on record panel details where offender can appeal flying banThe DGCA made the submission when the court was hearing a plea by Mishra seeking direction to the authorities to expeditiously constitute a...
- Government announces new MRO policy for civil aviation space; seeks to attract investmentsAt present, most of the MRO (Maintenance, Repair and Overhaul) work is done outside India. The government has chosen 8 airports for MRO act...
- DGCA to monitor passenger complaints, ensure timely redressThe move is aimed to empower the passengers at a time when air passenger ridership numbers are rising.
- DGCA announces rules to minimise passenger inconvenience; asks airlines to resolve social media complaints tooThe airlines will have to send periodic messages to passengers to keep them updated on delays.
- Will support Jet resolution process within existing regulatory framework: MoCAJet Airways, which flew just five planes on Tuesday, has decided to suspend operations in the night after lenders decided not to extend eme...
- Airlines may soon be ranked on basis of customer feedbackWith passengers choosing carriers that are perceived to be more user-friendly, airlines ranked lower will have to work on improving their r...
- Government launches upgraded version of AirSewa digital platform for air passengersAround 12,000 complaints have been dealt with through AirSewa, Minister of State for Civil Aviation Jayant Sinha said.
- Complaints against domestic air carriers swell to over 7,200 in 20 months: GovernmentThe exponential rise of air traffic in India has been accompanied by a rise in complaints by fliers.
- Complaints against domestic air carriers swell to over 7,200 in 20 months: GovernmentSignificantly, the management of a prominent low-cost carrier, which has drawn flak for cases of passenger misbehaviour, has asked its crew...
- Flyers’ bugbears: Flight delays, refunds top listThe aviation ministry earlier this week released a draft set of passenger charter that, among other things, seeks to penalise airlines for ...
- Capping airfares will lead to general spike in air travel costs: GovernmentA report tabled in Parliament recently recommended fixing an upper limit on air tickets as well as levying not more than 50 per of the base...
- Airlines account for 63 per cent of complaints in AirsewaCivil Aviation Minister Ashok Gajapathi Raju had on November 25 last year rolled out AirSewa portal and a mobile app for enabling grievance...
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