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AIRLINE COMPLAINT RATES
Delayed, lost and mishandled: Air travellers had one big complaint in July, their baggageDelayed and lost baggage caused the most passenger dissatisfaction in July. This issue accounted for nearly one-third of all airline compla...- If India wants to compete with the world, it has to have one or two large airlines: IndiGo’s Rahul BhatiaIndiGo MD Rahul Bhatia defended the airline’s 66% domestic market share, saying 34% of its capacity operates on routes where no rival flies...
- Civil aviation min to upgrade AirSewa portal, tap AI for faster passengers' grievances redressalThe Civil Aviation Ministry is enhancing the AirSewa portal and integrating artificial intelligence into the Passenger Assistance Control R...
- Consumer panel asks Flynas Airlines pay Rs 1.25 lakh to passenger for baggage lossFlynas Airlines faces consumer commission's order. The airline must compensate a passenger over Rs 1.25 lakh. This is for a lost bag on a M...
- Domestic air traffic rises 4.8 per cent to 126.48 lakh in FebFebruary domestic air traffic rose by 4.8%, reaching 126.48 lakh passengers. Airlines paid Rs 222.11 lakh for delays affecting 1,55,387 pas...
- Air traffic in India jumps 42.85% in January-June 2023: DGCAAccording to the DGCA, data domestic airlines registered an annual growth of 32.92 per cent and monthly growth of 18.78 per cent.
- Go First Airlines reported zero passenger complaints, lowest cancellation rates in January-MarchGo First Airlines, an Indian carrier, had no passenger complaints and the lowest cancellation rate from January to March. The passenger can...
- Domestic air traffic records 66.73% growth in January-June periodAviation traffic in the country is growing continuously, with DGCA data showing that passengers carried by domestic airlines grew 66.73 per...
- Pent-up demand, economic recovery boost domestic air passenger traffic in March by 36%Pent-up demand and accelerated economic recovery also pushed the air passenger numbers higher during the month under review.
- Marriage on-board: Complaint filed against passengers for violating COVID protocolThe complaint will be filed for not following COVID appropriate behaviour, which requires them to wear masks and maintain as much social di...
- GoAir records high operational performance in April 2021 among domestic airlinesThe airline's claim based on the Directorate General of Civil Aviation's (DGCA) latest Traffic Report in which Go First recorded the highes...
- Interglobe Enterprises dismisses ‘whistleblower plaints’ as just a smokescreenWas there really any whistleblower plaint or not? Gangwal insists there was one, while Bhatia camp denies it.
- Complaints’ log: Air India, Jet & Indigo are flying lowOf the 677 passenger-related complaints received by domestic airlines, Air India topped the list with 237 complaints, followed by Jet and I...
- Airlines account for 63 per cent of complaints in AirsewaCivil Aviation Minister Ashok Gajapathi Raju had on November 25 last year rolled out AirSewa portal and a mobile app for enabling grievance...
- How did you arrive at Rs 100/kg for excess baggage: Delhi High Court to DGCAAs per the new regulation effective from July 1, airlines have been asked to charge Rs 100 per extra kg till 20 kg as against their current...
- Government plans to tell airlines not to charge exorbitant rates for last-minute ticketsIf the airlines do not comply, the ministry will ask the Directorate General of Civil Aviation to convey the message in sterner terms.
- Air India's lax regulation, lethargy & shoddy compensation leading to menace of misplacing baggageEarlier this month, Sitharaman reached Cairns for the G20 summit without her baggage since Air India unloaded it in Melbourne instead of Sy...
- JetLite cancelled maximum flights in 2010On passenger complaints, the aviation regulator DGCA received a total of 1,379 complaints against all seven schedule airlines in December 2...
- Jet tops passenger complaint, flights cancellation listsThe highest number of passenger complaints were lodged against Jet Airways in April.
- Airlines bettered performance in 2008: StudyOne thing the recession has accomplished for Americans: It's taken some of the hassle out of flying.
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