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AI IN BPO INDUSTRY
How India can win in a rewired global economyIndia is poised to gain from global supply chain shifts. Strategic neutrality and domestic focus are key. The nation must build robust buff...- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- Diversity hiring jumps 21% despite slowdown in white-collar recruitment: founditWhite-collar hiring in India saw a slowdown in May 2026. However, diversity hiring experienced a substantial surge. This trend highlights a...
- AI talent demand offset flat white-collar hiring in MayIndia's job market showed stability in May. Insurance sector hiring grew significantly. Demand for AI talent remained strong, especially fo...
- AI disruption in Indian IT front-loaded, but long-term demand intact: Sushovan NayakIndian IT services face near-term AI-driven revenue pressure, estimated at 1-3%, impacting stock valuations. However, experts believe marke...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- HCLTech launches autonomous finance platform powered by Google cloud's gemini enterpriseHCLTech has introduced a new autonomous finance platform. This platform uses Google Cloud's Gemini Enterprise AI. It aims to revolutionise ...
- These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%Here’s a thing investors in equity need to keep in mind. A large part of the upmove one might see in the next one or two trading sessions w...
- Tech Mahindra to buy 85% in Canada’s Avant Techno SolutionsTech Mahindra is acquiring an 85% stake in Canadian wealth management firm Avant Techno Solutions for CAD 28 million. This strategic move a...
- AI firms scout for startup buyouts to boost full-stack tech capabilitiesAI firms are actively acquiring startups to build full-stack capabilities as enterprises move towards large-scale AI deployment. This conso...
- Will AI make BPO obsolete? The future of global business services revealedAI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs an...
- Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 yearsThis initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in c...
- Top earners fear creativity loss in AI era, even as salaries soar: Naukri reportA recent report reveals that high-earning professionals in India fear AI's impact on creativity. The survey of over 60,000 job seekers show...
- BPO sector ripe for AI disruption, says TCS CEO K KrithivasanWhile there is talk of AI displacing various entry-level and lower-end jobs in call centres, experts say that it could create high-value ro...
- Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO modelCapgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts ...
- Will Bengaluru and Delhi’s BPO offices be deserted? Stability AI founder claims, ‘AI is better than any Indian programmer’Emad Mostaque, founder of Stability AI, predicts India's BPO sector may face "complete destruction" by 2025 due to AI surpassing human prog...
- Genpact spending millions to create AI solutions: CEOGenpact will leverage a combination of autonomous agents with humans in the loop. While Genpact is changing its working model and solution ...
- GenAI to boost India's IT industry's productivity by up to 45%: EY India surveyAccording to EY India's survey, this productivity boost, impacting 500 roles, will result from both the IT industry integrating GenAI eleme...
- Is this the job where AI technology cannot replace humans? Here's what employees in the sector are sayingAI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are using AI tools t...
- BPO employees face maximum risk of getting replaced by AI pretty quickly: Nasscom chairmanGenerative AI will impact white collar jobs more, Nasscom chairman said, adding that this is a departure from the past, where every technol...
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