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Edtech consolidation; GenAI chatbot hallucinationsEdtech firm Schoolnet has acquired learning app Genius Teacher for an undisclosed sum. This and more on today’s ETtech Top 5.- Ghosts in the machine: Peril of hallucinations in GenAI chatbotsHallucinations are a big issue while deploying GenAI-based chatbots. Hallucination is a phenomenon where an AI chatbot offers factually inc...
- Revolutionizing E-commerce: AI-powered CX automation takes centre stageAI-driven customer experience automation is transforming the e-commerce landscape by enabling businesses to deliver personalized experience...
- How CX automation platform can streamline customer experience for businessesCX automation platforms are designed to streamline and automate the CX process, making it easier for businesses to deliver a consistent and...
- Aspire Systems joins Twixor to help banks implement conversational, socio banking channelThe collaboration would assist banks to accelerate their digital journey by enabling conversational banking and automation on digital chann...
- Backed by tech, consumer interaction with brands and purchases will see significant changes in 2023Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...
- How adopting low and no-code platforms improve the customer experience for businessesWith the help of cutting-edge low and no-code platforms, businesses can get beyond numerous digital transformation bottlenecks and improve ...
- Powering the banking landscape using technology: From customer service to fraud detectionRetail banking is becoming increasingly competitive due to many existing banks and new, unorthodox players that have entered the market, su...
- Twixor goes live with its first client from Down UnderThe company’s Australian disability support services organisation, with Twixor product integration, is now using WhatsApp for employee work...
- Twixor set to power conversational bankingThe platform enables conversational flows where customers choose their desired service through intent-driven communications via AI/NLP engi...
- Twixor raises $2.4M from Season Two Ventures, Axilor Ventures and The Chennai Angels in Series A RoundThe intuitive solutions CX platform for intent-driven and micro-engagement solutions is planning an aggressive scale-up
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