Phony reviews have long plagued many popular consumer websites, such as Amazon and Yelp. They are typically traded on private social media ...

Of course, workplace health and being a “great place to work” may not be the same thing – but intuitively these two workplace measures woul...

When review content is published within the hotel's direct booking channel, they provide travellers with a sense of transparency and credib...

The report also found that highly engaged hotels see 30-40 per cent more traveller interaction with revenue-driving products like business ...

These ventures give users a platform to find ways to book hotel rooms and even holidays without the discomfort of long queues or visits to ...

It is impossible to ignore the feedback. The challenge is to differentiate the signals of customer unhappiness from the noise of the intern...

Opinions on social networks can go viral in minutes and rise to a tidal wave of negative perception that can destroy brand equity.