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TRAI COMPLAINT REDRESSAL
Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...- TRAI begins free streaming TV regulation consultations after MIB reference, flags regulatory gapsIndia's telecom regulator TRAI is proposing new rules for streaming services like FAST. This aims to create a level playing field with trad...
- Paytm: Telcos not doing enough on fraud callsThe move comes after the Noida-based company had also shared data of 3,500 numbers with Trai, the home affairs ministry and cybersecurity a...
- Not yet apprised of govt's decision on telecom ombudsman: TRAI to DoT"However, TRAI has not received any communication from the Government in this regard," the letter said.
- Ombudsman to ensure seriousness in complaint handling by telcos: Trai Chairman RS SharmaThere is no doubt in my mind that the current architecture of complaint redressal in the telecom space is not adequate, and therefore the p...
- Parliamentary panel concerned over delay in setting up telecom ombudsmanThe committee also rapped the Telecom Department for not bringing it up to speed on the steps taken on both the counts.
- Parliamentary panel concerned over delay in setting up telecom ombudsmanThe Standing Committee on IT has said that "urgent steps" should be taken to amend the Consumer Protection Act in order to include telecom ...
- Trai floats paper on setting up Ombudsman for user complaintsTrai has also asked stakeholders to give their opinion on whether there is a need for setting up a separate, independent and empowered stru...
- Trai to ask DoT to set up an ombudsman to address consumer complaintsTrai Chairman RS Sharma recently told ET that consumers today have very few options to get their grievances over quality of services addres...
- 'Over 12K complaints against telcos for billing issues'Trai has received around 12,292 complaints against telecom operators relating to billing tariff, wrong charging and VAS in the last four ye...
- Bharti Airtel leads in consumer complaints on billing, tariffOn the redressal of complaints, Deora said the Trai Act, 1997 does not envisage the handling of individual consumer complaints by the telec...
- Cable operator to address complaints within 8 hours, rules TRAIPost digitalisation of the Cable sector, operators will have to address complaints of consumers within eight hours.
- TRAI to issue complaint redressal guidelines in 3-4 weeksTrai had asked all service providers to set up compliant centres within 60 days of implementation of the proposed Telecom Consumer Protecti...
- Trai to release complaint redressal guidelines this monthTrai is likely to come out with new consumer complaints redressal guidelines by the end of this month to help customers resolve grievances.
- TRAI gets maximum subscriber complaints against Bharti airtelIndia's largest mobile operator Bharti airtel is also on top when it comes to subscriber complaints related to billing, metering and tariff...
- TRAI to review telecom service quality every quarterTo improve quality of telecom services and make tariff plans easier to understand, telecom regulator TRAI will switch to a quarterly audit ...
- Mobile users may soon get to post complaints on Trai websiteEmpowering India’s 500 million plus mobile users, the country’s telecom regulator has decided to set up an online customer redressal mechan...
- Phone users call answered, redress put on speed dialTrai on Friday made it compulsory for service providers to address all complaints.
- Trai seeks comments in bid to improve service qualityThe Telecom Regulatory Authority of India (Trai) on Wednesday initiated the process of empowering subscribers with a proposal that operator...
- Trai to launch QoS norms for subscribersTrai on Wednesday initiated the process of empowering subscribers and has proposed that operators be mandated to adhere to quality of servi...
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