From 1940s, McDonald's had physical counters, paper menus, cashiers. Now, a tech company with mobile app, kiosks. Tech failures impact oper...

Omnichannel excellence revolves around the idea that customers should be at the centre of all interactions, regardless of the channel they ...

Chief Experience Officers (CXOs) play a crucial role in driving transformation within organizations. They prioritize customer-centricity, l...

Building and sustaining brand loyalty is a strategic need in today's fiercely competitive corporate environment. Consumers are more discern...

In FY23, Starbucks added 71 stores to take the overall door count to 333. Its India sales crossed the Rs 1,000-crore sales mark for the fir...

Although Starbucks still dominates in India, rivalry is fizzing in the capital, New Delhi, and the technology hub of Bengaluru, where many ...

Nearly all technology employees across the company would be expected to work in their offices for at least two days a week, added Robert Mu...

Narasimhan has become the chief executive officer-elect of the five-decade-old popular coffee chain Starbucks Coffee Company which has 34,0...

Narasimhan was raised in Pune, India, where he also earned a degree in mechanical engineering from the College of Engineering.

With this appointment, Narasimhan joins a growing list of Indian-origin CEOs at the helm of US-based global giants, including Microsoft CEO...

The global coffee chain on Thursday opened its first ever location in partnership with Amazon Go, the e-commerce giant's brick-and-mortar c...

As part of its strategy, TCPL is innovating with new marketplace models and expects a larger play in the foods and beverages businesses, wh...

KFC India, for instance, is piloting a “to your car or bike” service through which food will be delivered to a consumer’s vehicle. “With re...

PwC recently asked its senior leaders if they would be open to mentoring by junior professionals on matters like new technology and social ...

On Nadella, Starbucks said he will bring to the Board "extensive experience" and an understanding of how technology will be used and experi...

Netflix is one of the leading on-demand internet streaming media companies in the world with around 62 million subscribers.

Cisco official Padmasree Warrior has been named one of the top 15 most influential women driving innovation (and revenue) in corporate US. ...