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RAILWAYS DEFICIENCY OF SERVICE
Train reached destination 9 hrs late; passenger gets Rs 35,000 from Railways without proving financial lossA Jharkhand consumer commission has ordered South Eastern Railway and East Coast Railway to pay Rs 35,000 to a passenger whose train reache...- Passengers robbed at gunpoint in reserved sleeper coach: NCDRC holds Railways responsible for safety lapse, orders Rs 20,000 compensationThe National Consumer Disputes Redressal Commission found Railways deficient in service. Passengers were robbed at gunpoint inside a reserv...
- RAC train ticket became waitlisted, passenger had to travel standing; he filed a case against Railways and won Rs 5000 compensationMan booked RAC-43 sleeper class ticket for Rs 399 to travel to village from Anand Vihar, however ticket’s status was changed to waitlist af...
- iPhone overheating & network issues: Court orders Apple India to pay customer Rs 45,500 refund plus compensation & legal costsA Haryana consumer commission has ordered Apple India to refund Rs 45,500 for a faulty iPhone 15. The device allegedly suffered repeated ov...
- CAG flags E. coli bacteria in drinking water at Railway stations, cites violation of Railway Board normsE. coli bacteria was detected in drinking water at several railway stations. Unhygienic conditions were also reported in railway washrooms ...
- Senior citizen couple was denied full access to their reserved berths due to overcrowding; they pursued the matter against Indian Railways in consumer commission and won Rs 50,000 in damagesFamily bought reservation ticket to travel to Tirupati but due to overcrowding manyunreserved, waiting list and ticketless passengers occup...
- Mangalsutra, cash stolen on Rajdhani Express: Consumer Commission orders Railways to pay Rs 80,000; here's whyFor theft of mangalsutra, State Bank of India (SBI) passbook and cash in Rajdhani 3AC coach, North Railways ordered to pay Rs 80,000 compen...
- Indian Railways ordered to pay Rs 25,000 after RAC passenger was forced to share blanket, pillow with strangerThe Delhi Consumer Commission ordered Indian Railways to pay Rs 25,000 to a passenger. This passenger received only one blanket while shari...
- Bandhan Bank employee from Valsad records video showing floodwater rising to his neck in Gujarat; district saw over 1,100 mm rain in 16 hoursA Bandhan Bank employee from Valsad, Gujarat has shared a video showing neck-deep floodwater outside his home, capturing the scale of flood...
- Jewellery stolen from reserved 3AC coach passengers while sleeping: Northern Railway ordered to pay Rs 80,000 as no attendant was present; theft on New Delhi-bound Rajdhani ExpressPassengers travelling in a reserved 3AC coach on a New Delhi-bound Rajdhani Express lost jewellery while they were asleep, after unauthoris...
- Metro Rail Safety Commissioner asks BMRCL to probe after MP Surya flags repeated service disruptionsMetro safety chief has ordered Bangalore Metro Rail Corporation (BMRCL) to investigate three years of service disruptions following a compl...
- Why Railways had to pay 10 times the ticket price as compensation to 4 passengers travelling: 'Mental, physical & economic harassment...'A consumer court in Bihar has held the Indian Railways responsible for failing to provide confirmed reserved berths to passengers after fou...
- Counsel on-board housekeeping staff to build trust with passengers: Railway Board to zonesThe Railway Board is mandating counselling sessions for On-Board Housekeeping Service (OBHS) staff to enhance passenger trust and service q...
- Passenger should protect luggage from theft, not Railways: Delhi HCThe National Consumer Disputes Redressal Commission had previously dismissed the complaint which claimed over Rs 84,000 for the loss of goo...
- Rail passenger gets Rs 1 lakh compensation for stolen luggage during travel on Malwa Express 6 years agoJaya Kumari, from New Delhi, faced a prolonged struggle after her bag, containing valuables, was stolen on the Malwa Express in 2016. After...
- Railways told to pay compensation of Rs 60,000 to passenger for 13-hour train delayChennai resident Karthik Mohan, who works as a Deputy Manager at Bosch Limited, filed the complaint against the Southern Railway, stating t...
- Rodents on train: Consumer forum orders Rs 19,000 compensation for lawyerThe complainant stated that they brought up the issue of unclean toilets, dirt, rodents on the train before the ticketchecker but didn't re...
- Railways to pay Rs 5,000 for missed wake-up callThe complainant, advocate Girish Garg of Betul district in MP, was headed for Kota on the Coimbatore-Jaipur Superfast Express on June 13, 2...
- TDR issued on ticket cancellation; Railways bound to refund fareOnce TDR is issued after cancellation of a ticket, Railways is bound to refund the fare within reasonable time.
- IRCTC fined Rs 10 lakh for selling soft drinks above MRPA District Consumer Disputes Redressal Forum imposed "punitive compensation" of Rs 5 lakh each in two separate cases against IRCTC.
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