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RBI OMBUDSMAN
Harassed by loan recovery agents? Know your legal rights and 6 steps to fight backBorrowers struggling with debt often face harassment from recovery agents through abusive calls, threats, public shaming, and unauthorised ...- RBI overhauls prepaid cards & wallets rules: Rs 2 lakh monthly debit limit, usage, restrictions, new safeguard and moreThe RBI has revised Prepaid Payment Instrument (PPI) rules, introducing new monthly debit limits for full-KYC PPIs at Rs 2,00,000, with a R...
- RBI sharpens compliance norms, expands use cases of UPI-linked wallets for foreign visitors under draft PPI normsThe Reserve Bank of India has unveiled draft guidelines for prepaid payment instruments. These new rules aim to strengthen compliance and c...
- Has RBI announced 'new rules' for exchanging old Rs 500 & Rs 1,000 currency notes?Social media claims about the Reserve Bank of India allowing exchange of old Rs 500 and Rs 1000 notes are false. The official website of th...
- RBI raises Ombudsman compensation cap to Rs 30 lakh for banking customersThe Reserve Bank of India has increased the compensation limit for customers to Rs 30 lakh for consequential losses and Rs 3 lakh for haras...
- Rising digital frauds, mounting consumer grievances a growing concern for banks, RBI saysDespite service improvements, rising consumer grievances remain a concern for India's banking system, according to the RBI's Trend and Prog...
- Bank to pay Rs 1 lakh to credit card customer after its collection agent harassed him to repay bill of a fraud transaction; rules Delhi HCThe Delhi High Court has awarded Rs 1 lakh to a credit card customer. This comes after the customer faced harassment from a bank's recovery...
- RBI to launch two-month drive to clear long-pending ombudsman complaintsThe Reserve Bank of India will launch a two-month campaign in January to resolve all customer grievances pending for over a month with the ...
- Rising pendency of grievances with RBI Ombudsman a concern: RBI launches two-month grievance redressal campaign from January 1, 2026The Reserve Bank of India is launching a nationwide customer grievance redressal campaign. This initiative begins on January 1, 2026, and w...
- RBI weighs uniform compensation policy for consumer grievancesThe RBI is proposing a uniform compensation policy for all regulated entities and considering additional payouts for complaints resolved by...
- RBI strengthens consumer grievance resolution: Banks’ internal ombudsman and RBI ombudsman system will be overhauledThe Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...
- Trouble with bank and can't find resolution? File a complaint against bank with RBI Ombudsman; who are eligible, when, where to fileRBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approac...
- RBI ombudsman scheme can't be reduced to tantalising promise: Delhi HCThe Delhi High Court has criticized the "high-handed approach" of the RBI ombudsman in a complaint against a bank, stating that it erodes p...
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...
- Soon, file complaint against HFCs with RBI’s integrated ombudsmanRBI, in the annual report of ombudsman scheme, said that its consumer education and protection department is working towards extension of t...
- How the new One Nation One Ombudsman scheme of RBI will workThe current integrated scheme was prepared on the basis of the recommendations of the Committee set up by RBI to Review the Ombudsman Schem...
- Ombudsman scheme to provide cost-free redress of customer complaints: RBIA centralised receipt and processing centre has been set up at RBI, Chandigarh for receipt and initial processing of physical and email com...
- PM Modi launches two consumer-centric RBI initiativesPrime Minister Narendra Modi launches two consumer-centric initiatives by the Reserve Bank of India- the RBI Retail Direct Scheme and the R...
- PM Modi to launch RBI's retail direct, integrated ombudsman schemes on FridayThese schemes, to be launched by the prime minister through video-conferencing, are aimed at deepening the debt market and improve customer...
- Ombudsman for digital payments is now liveRBI mechanism will provide free-of-cost redressal solution to customer grievances
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