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OZONETEL
From hype to impact: How AI and human collaboration are redefining customer experienceCompanies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chok...- Conversational AI startups hear sound of money as demand risesInvestor interest in voice technology is rising sharply. Venture capital funding surged to $202 million in 2024 across 12 deals, up from $7...
- Ozonetel launches 'CXi Switch' for instant customer engagementOzonetel launched CXi Switch, an internet communication product enabling instant voice and digital conversations across customer touchpoint...
- Robotics company Difacto raises $4.8 million from Stakeboat CapitalBengaluru-headquartered Difacto will use the funds to expand across sectors such as cars, home appliances and electronics, as investment an...
- How small language models offer clues on customer psycheA few local companies are working on developing small language models (SLM), which are trained on smaller datasets and have limited capabil...
- Bootstrapped Ozonetel Communications gets first funding in 14 yearsStakeboat Capital has invested $5 million in Ozonetel Communications’ Series A funding round. The capital will be used by the cloud communi...
- 93% customer service calls answered in under 20 seconds: Ozonetel studyThe analysis covered 250 million calls made by about 60,000 agents on the Ozonetel CloudAgent platform. It covers both incoming and outgoin...
- Ozonetel cashes in as startups set up own call centresStartups are increasingly preferring to to set up customer service centres in-house rather than outsource the task.
- Former OYO Rooms head of technology joins cloud telephony company KnowlarityAs a part of his new role at Knowlarity, Shrivastava will look after engineering and product development at the company.
- Cloud telephony startups dial new marketsCloud telephony essentially replaces a company's voice-calling operations from telecom providers with voice-over-internet protocol (VoIP), ...
- Cloud-based telephony co Knowlarity Communications receives Rs 133 cr in fundingThe company will use part of the series-C funds raised in this closing round for potential acquisitions.
- Karnataka to invite bids to manage fund of funds to back startupsThe first event will be held on August 16 at GoK-Nasscom 10,000 startups warehouse at Diamond District on the Old Airport Road.
- Global advertising firm WPP partners with cloud telephony company OzonetelAdvertising company WPP has partnered with Hyderabad based cloud-telephony company Ozonetel to utilise its suite of branding services.
- Indian startups should focus on developing solutions for India: Jeremy BassetOn the sidelines of Cannes Lions festival ET caught up with Unilever Foundry's Basset to know more about the Foundry’s plans.
- Knowlarity eyes $100 million in revenue within three yearsKnowlarity, which has been funded by Sequoia and Mayfield, has a stated goal to reach $1 billion in valuation and serve millions of SMEs in...
- Exotel eyes 90 per cent sales growth in 6 monthsCloud telephony works like a virtual call-centre that manages business and customer calls for third party customers, with minimal cost as t...
- Startups pitch for internet connectivity in rural areas with basic mobile phonesAn Avendus report in 2013 on India's mobile internet indicates that over 70% of data users and 50% of traffic still comes from basic phones.
- Students from IITs, IIMs and other elite colleges prefer startups over big brands for internshipsStudents from a bevy of prestigious colleges in India and overseas are lining up in increasing numbers to intern at startup firms this summ...
- Cloud telephony offer web-based, pay-per-use solutions to help firms and NGOs cut down on costsAll hardware associated with traditional telephony can be done away with using softphones, hosted interactive voice response systems and ot...
- Starting up: Making cloud telephony affordableMoving voice calls to cloud can be profitable. Ask Ozonetel.
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