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NBFC OMBUDSMAN
Harassed by loan recovery agents? Know your legal rights and 6 steps to fight backBorrowers struggling with debt often face harassment from recovery agents through abusive calls, threats, public shaming, and unauthorised ...- RBI tightens complaint review norms, strengthens role of internal ombudsmanThe Reserve Bank of India has enhanced its review mechanism for customer complaints within regulated entities, mandating a senior-level rev...
- Ombudsman disposed of 95 pc complaints received in FY24The RBI reported that its ombudsman resolved 95.1% of the 9,34,355 complaints received in FY 2023-24. Majority of the complaints were submi...
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...
- How to file a complaint against RBI regulated entity under the Integrated Ombudsman SchemeA complaint under the scheme does not hold good unless a written complaint was made to the concerned entity and was wholly or partly reject...
- RBI may establish fraud registry to check bank frauds"There is no definite timeline for setting up of the fraud registry. At present, we are talking to different stakeholders including differe...
- RBI to set up committee to review customer service standards at banks, NBFCs, payment operatorsThis is continuation with RBI's ongoing efforts that included strengthening the internal grievance redressal mechanism, internal ombudsman ...
- RBI clarifies on the mode of receipt of complaints under Integrated Ombudsman SchemeThe Reserve Bank of India (RBI) on Wednesday clarified that social media is spreading misinformation concerning the Reserve Bank's Integrat...
- How to file complaint under One Nation One Ombudsman scheme of RBI: Here's a step-by-step guideIn case you do not get a resolution within 30 days from the respective entity including its internal ombudsman or you are not satisfied wit...
- PM Modi launches two consumer-centric RBI initiativesPrime Minister Narendra Modi launches two consumer-centric initiatives by the Reserve Bank of India- the RBI Retail Direct Scheme and the R...
- PM Modi to launch RBI's retail direct, integrated ombudsman schemes on FridayThese schemes, to be launched by the prime minister through video-conferencing, are aimed at deepening the debt market and improve customer...
- Select NBFCs to now have internal ombudsman on lines of banks: Shaktikanta DasThe IOS will be on the lines of a similar system adopted at banks and will redress grievances related to deficiencies in service, Governor ...
- RBI extends ombudsman scheme to non-deposit taking NBFCsThe scheme which lays down rules for redressal mechanism in cases of customer complaints was earlier applicable only to deposit-taking NBFC...
- New customer-protection measures on cards for electronic paymentsThe also said that it is in the process of benchmarking Indian payments systems and instruments against global standards.
- Now there is an ombudsman for non-deposit taking NBFCs tooIf you are a customer with an NBFC, then here is everything you need to know about getting your grievances redressed by the ombudsman.
- May need more currency as GDP size increasing: RBI officialFollowing demonetisation in November 2016, there was a shrinkage in currency in the system.
- How to file a complaint with NBFC ombudsmanTo begin with, NBFC Ombudsman scheme will cover all deposit-taking NBFCs and the offices of the NBFC Ombudsmen will function at only four m...
- RBI launches Ombudsman Scheme for NBFCsIn a FAQ released by the RBI on the Ombudsman Scheme, RBI said for grievance redressal, the complainant must first approach the concerned N...
- RBI to set up ombudsman for non-banking finance companiesThe rules will be laid out by the end of this month. RBI will start with deposit-taking NBFCs and widen the scope to cover NBFCs with asset...
- Q&A: Banking& FinanceFair Practice Code for Housing Finance Companies states that the customer should be told how and where to redress his grievances.
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