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KNOWLEDGE PROCESSING OUTSOURCING
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...
- The great $100-billion tech shift: GCCs tighten grip on India’s talent marketIndia's Global Capability Centres (GCCs) jobs: India's Global Capability Centres (GCCs) are rapidly outpacing traditional IT services, driv...
- PM Modi’s high stakes push for sovereign AI faces reality checkIndia is striving to build its own artificial intelligence capabilities, aiming for self-reliance and global export. However, the nation fa...
- At Big 4 firms, AI is starting to reshape the tax professionMajor accounting firms in India are embracing artificial intelligence for tax services. AI is automating routine tasks, research, and draft...
- 'You have forgotten how you operated without AI’: Ankur Warikoo reveals 3 dangerous signs of AI dependenceAnkur Warikoo highlights three key indicators of over-reliance on artificial intelligence. He explains that using AI to think for you, repl...
- Indian startups must avoid ‘recency bias’ while building for an AI-first world: OpenAI’s Pragya MisraIndian startups must look beyond immediate needs and build for future AI challenges. OpenAI's Pragya Misra urges founders to address proble...
- Chip companies chase expert chefs to serve expatsSemiconductor firms establishing operations in Sanand are actively seeking cooks to prepare authentic Filipino and Malaysian dishes for the...
- India’s real estate will meet the reality of agentic AIIndia’s IT slowdown, driven by AI-driven automation and shrinking outsourcing demand, is beginning to hit real estate, mortgages, and emplo...
- Quote of the Day by Albert Einstein: “The intuitive mind is a sacred gift and the rational mind is a.....” What powerful life lessons does Albert Einstein’s intuition vs rational mind insight reveal today?Quote of the Day by Albert Einstein: Modern neuroscience shows that over 90% of brain processing happens subconsciously, shaping decisions ...
- Razorpay eyes IPO; Sarvam's $1.5 billion leapHappy Monday! Razorpay is planning an IPO at a lower valuation than its $7.5 billion peak. This and more in today's ETtech Morning Dispatch.
- Senior IT executives join AI party as startup foundersSenior Indian IT executives are launching their own AI startups, leveraging years of client contacts and enterprise knowledge to offer cost...
- Market for analytics in knowledge process outsourcing to grow exponentially: SAS"Today analytics has moved from the backroom to boardroom and is fuelling the demand for managers with analytical skills," Sen said.
- BPOs, KPOs fall under the EPFO's social security net: Government"BPOs and KPOs deal with supply of manpower services and are covered under the Schedule (I) as establishments rendering expert services," g...
- eClerx to buy-back shares worth over Rs 40 croreKnowledge process outsourcing firm eClerx Services today said it will buy-back equity shares worth over Rs 40 crore through open market.
- eClerx: Growth momentum to slow as clients are taking longer to finalise dealsMumbai headquartered knowledge process outsourcing player eClerx has demonstrated a strong double-digit revenue growth over the last six qu...
- India will continue to dominate KPO sector: ReportIndia will continue to be at the forefront of the development of knowledge process outsourcing (KPO) industry for the foreseeable future, s...
- KPO business to touch $10 bn by 2012: AssochamCurrently, the KPO market size is estimated to be around $5.5 billion and the sector is growing by about 15-17 per cent.
- Crisil: Pipal Research buy looks just right for better cash flowThe latest acquisition of Chicago-based Pipal Research will provide Crisil a ready access to corporate clients in telecom and technology wh...
- BPO industry is knowledge process outsourcing industryET catches up with Pramod Bhasin, Genpact president and CEO, and conference chairman of ‘ET Consilience’, on the challenges and the future ...
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