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INTERNAL OMBUDSMAN
Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...11 May, 2026, 01.56 PM IST- 58% surges in Insurance Ombudsman cases: 4 reforms to fix the backlog before it breaksThe Insurance Ombudsman serves as a guardian of trust for the industry and has resolved thousands of disputes for policyholders. But a grow...06 Apr, 2026, 11.50 AM IST
- RBI tightens complaint review norms, strengthens role of internal ombudsmanThe Reserve Bank of India has enhanced its review mechanism for customer complaints within regulated entities, mandating a senior-level rev...15 Jan, 2026, 12.29 AM IST
- RBI issues norms for internal ombudsman in banks, NBFCsThe Reserve Bank of India has released new guidelines for internal ombudsmen in banks and NBFCs. This move aims to improve how customer com...14 Jan, 2026, 07.59 PM IST
- RBI strengthens consumer grievance resolution: Banks’ internal ombudsman and RBI ombudsman system will be overhauledThe Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...01 Oct, 2025, 02.02 PM IST
- Insurance Ombudsman reports: These health insurers top the charts with maximum complaints against themStar Health tops the list of insurers with the most complaints in FY23-24, as per the Insurance Ombudsman. The CIO (Council of Insurance Om...01 Sep, 2025, 03.16 PM IST
- Rising insurance grievances push IRDAI to propose internal insurance ombudsmen—but will it stay neutral on insurer payroll?To improve how insurance complaints are handled, IRDAI has suggested each insurer have an internal ombudsman. This aims to address the high...04 Aug, 2025, 06.30 AM IST
- Irdai proposes internal ombudsman for insurers to address claims up to Rs 50 lakhIrdai introduced new guidelines for insurance companies. Insurers must appoint an internal ombudsman. This ombudsman will handle claim-rela...23 Jul, 2025, 10.26 PM IST
- RBI calls upon internal ombudsmen to give inputs for enhancing processesThe conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...18 Jan, 2024, 07.47 PM IST
- Money deducted from bank account but not received from ATM: What you can doIf any money was deducted for failed ATM transactions it would automatically be reversed with T+5 days, where T is the transaction date. If...12 Oct, 2023, 05.31 PM IST
- RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanismThe Reserve Bank of India (RBI) is implementing changes to strengthen its customer grievance redressal system. RBI Governor Shaktikanta Das...06 Oct, 2023, 01.06 PM IST
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...06 Oct, 2023, 11.30 AM IST
- Reserve Bank of India introduces internal ombudsman mechanism for CreditInformation CompaniesThe directions, issued by the Reserve Bank of India, include the appointment/tenure, role and responsibilities, procedural guidelines, and ...06 Oct, 2022, 05.53 PM IST
- Select NBFCs to now have internal ombudsman on lines of banks: Shaktikanta DasThe IOS will be on the lines of a similar system adopted at banks and will redress grievances related to deficiencies in service, Governor ...08 Oct, 2021, 12.47 PM IST
- Banks with over 10 branches to have internal ombudsman: RBIThe internal ombudsman scheme was introduced by the RBI to strengthen the internal grievance of banks and to ensure that the complaints of ...04 Sep, 2018, 09.06 AM IST
- RBI to strengthen banks' internal ombudsman: Can you hope for faster grievance redressal?In May 2015, with a view to strengthening the internal grievance redressal mechanism at banks, select banks were advised to appoint Interna...01 Aug, 2018, 03.21 PM IST
- RBI tells banks to appoint internal ombudsman to improve customer serviceRBI has directed all leading banks to appoint internal ombudsman to improve their customer service and to ensure that customer complaints i...11 May, 2015, 06.49 PM IST
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