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INDIA BPM SECTOR
Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
Office market stabilising; vacancies to decline marginally, rents to rise: NuvamaOffice space vacancy in India is set to decrease slightly. Rental growth will improve as demand and supply trends balance. New office space...
India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
Voice-based roles dwindle to 26% in India’s BPM sector as AI, tech jobs riseIndia's BPM sector is undergoing a significant transformation, shifting from voice-centric roles to non-voice, knowledge processing, and em...
Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
Hiring activity in India’s IT & BPM sector down 41% in September, shows Ciel HR surveyThe study titled ‘Latest Employment Trends in IT & BPM Sector’ shows that in Top 50 IT & BPM companies, hiring in September has declined by...
Indian BPM services could touch $100 billion in revenue over the next decade: NasscomThe focus on cost optimisation and return on investment is changing business models, says the trade association for software companies, Nas...
Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
IT-BPM Sector to expand to Tier-III towns : ReportIT-BPM sector has been absorbing large office spaces through the last decade and a half. Its current share is estimated at more than 50% of...
IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
Bengaluru sees 8% CAGR in rental growth over last decade; NCR, MMR remain flatBengaluru also leads the pack of IT-BPM office spaces with about 162 million sq.ft. at the end of 2020, followed by Delhi NCR and Mumbai at...
Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
IT-BPM employees will need new skills to survive: EY & Nasscom studyThe IT-BPM sector would hire at a rate of 3-3.5% a year, compared with the historical rate of 6%-6.5%, taking the total headcount to 4.5 mi...
Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.
India holds its global edge in BPM sector with $28 billion revenueWith a share of over 25% of total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7%, taking the total...
IT-BPM seeks talent from other sectorsBeing one of the focus sectors in the Make in India campaign, industry experts expect IT-BPM to continue to thrive on the talent front in 2...
'More experts in healthcare and retail needed in BPO sector'Domain specialists in sectors like healthcare and retail will be the growth drivers for India's business process outsourcing (BPO) services...