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INDIA BPM SECTOR
Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- Office market stabilising; vacancies to decline marginally, rents to rise: NuvamaOffice space vacancy in India is set to decrease slightly. Rental growth will improve as demand and supply trends balance. New office space...
- India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
- Voice-based roles dwindle to 26% in India’s BPM sector as AI, tech jobs riseIndia's BPM sector is undergoing a significant transformation, shifting from voice-centric roles to non-voice, knowledge processing, and em...
- Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
- Hiring activity in India’s IT & BPM sector down 41% in September, shows Ciel HR surveyThe study titled ‘Latest Employment Trends in IT & BPM Sector’ shows that in Top 50 IT & BPM companies, hiring in September has declined by...
- Indian BPM services could touch $100 billion in revenue over the next decade: NasscomThe focus on cost optimisation and return on investment is changing business models, says the trade association for software companies, Nas...
- Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
- IT-BPM Sector to expand to Tier-III towns : ReportIT-BPM sector has been absorbing large office spaces through the last decade and a half. Its current share is estimated at more than 50% of...
- IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
- Bengaluru sees 8% CAGR in rental growth over last decade; NCR, MMR remain flatBengaluru also leads the pack of IT-BPM office spaces with about 162 million sq.ft. at the end of 2020, followed by Delhi NCR and Mumbai at...
- Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
- IT-BPM employees will need new skills to survive: EY & Nasscom studyThe IT-BPM sector would hire at a rate of 3-3.5% a year, compared with the historical rate of 6%-6.5%, taking the total headcount to 4.5 mi...
- Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.
- India holds its global edge in BPM sector with $28 billion revenueWith a share of over 25% of total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7%, taking the total...
- IT-BPM seeks talent from other sectorsBeing one of the focus sectors in the Make in India campaign, industry experts expect IT-BPM to continue to thrive on the talent front in 2...
- 'More experts in healthcare and retail needed in BPO sector'Domain specialists in sectors like healthcare and retail will be the growth drivers for India's business process outsourcing (BPO) services...
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