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IT SERVICE MANAGEMENT AI
Keshav Reddy's Equal AI raises $30 million in round led by Prosus, Tomales Bay CapitalThe round also saw participation from Think Investments, Valiant Fund, PhonePe founder Sameer Nigam, and Zubin Bharti Mittal, among others....- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- Another AI aftershock sends Indian IT stocks for a tumbleIndian IT shares extended their seventh straight session of losses as Anthropic's new AI model intensified investor fears of revenue disrup...
- KKR launches $10 billion AI infrastructure company with Nvidia, VistraThe Kuwait Investment Authority, AI chip giant Nvidia and utility firm Vistra are anchor investors in the company, called Helix Digital I...
- TCS and Anthropic launch global premier partnership to drive enterprise AI scalingUnder the deal, TCS becomes a Global Premier Partner in Anthropic's Claude Partner Network. The company will deploy Claude to 50,000 of its...
- Fable 5: Anthropic's latest AI model could transform IT, but at a costAnthropic's Fable 5 AI model showcases advanced agentic coding, capable of autonomous complex task completion and outperforming benchmarks....
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- Reliance, Meta announce Jamnagar data centre; CleanMax to supply over 900 MW renewable energy capacityMeta Platforms is investing heavily in India's digital future. The company is partnering with Reliance Industries to build a new data cente...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- Salesforce layoffs: Employees from Agentforce AI, Mulesoft IT teams handed pink slipsThe enterprise software company has undertaken a fresh round of layoffs, affecting employees working on its Agentforce AI product, Mulesoft...
- Will AI-led tech unwinding pause Rs 60,000 crore FII selloff in Indian IT stocks?Global markets are experiencing a tech selloff driven by AI fears, impacting Indian IT stocks with FIIs pulling Rs 60,000 crore. However, s...
- India can take the lead in applying AI in industries: SAP CEO Christian KleinSAP CEO Christian Klein believes India can lead in applying AI to industries like manufacturing and finance, rather than just replicating l...
- ‘Outcome-based’ contracts risk revenue growth for tech firmsThe increasing adoption of AI is driving Indian IT firms and clients towards outcome-based contracts. While this shift aims to improve clie...
- AI not a threat, but opportunity for IT services: TCS chairman N ChandrasekaranAddressing the concerns that AI could reduce demand for traditional IT services, Chandrasekaran said the market has misunderstood the relat...
- New AI app uses Gmail, Photos and Calendar data to generate personalised daily storiesGoogle Labs has launched Dreambeans, an experimental AI app that uses information from Gmail, Calendar, Photos, YouTube and Search to gener...
- GCCs outpace IT services in tech hiring, driving AI & cloud talentGlobal capability centres are now adding more employees than IT services firms in India. This trend shows a shift in how advanced technolog...
- TCS signs multi-million euro AI deal with Canada LifeUnder the partnership, TCS will use its artificial intelligence and digital capabilities to manage and modernise Canada Life's data centres...
- Citi leverages AI to transform payments, boost efficiency and enhance cross-border transactionsCiti is leveraging AI to revolutionize its payments business, enhancing developer efficiency by up to 40% and streamlining complex cross-bo...
- Jobless growth in IT: Revenue grows, headcount stagnatesIndia's top IT companies are achieving revenue growth with stable employee numbers. This trend highlights a shift towards automation and im...
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