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IRCTC CATERING COMPLAINT
Passenger finds metal scrubber piece in food on Guwahati-Okha Express; IRCTC penalises caterer- Passenger wins Rs 3,100 after taking IRCTC to court over just Re 1; Kerala man challenges train ticket refund shortfall; consumer court delivers verdict
- Getting food on train? Surprise checks on train meals & station food counters to get stricter; how IRCTC plans to catch vendors violating hygiene rules
- Man books IRCTC railway room for Rs 333, finds Indian toilet instead of Western; gets Rs 20,000 compensationA 72-year-old man who booked a Rs 333 retiring room at Chittorgarh railway station found an Indian toilet instead of the western toilet lis...16 Oct, 2026, 03.12 PM IST
- AI eyes on your train food! Worried about train food hygiene? Railways brings tech solution to keep a 24x7 watch on pantry cars, kitchens and food handlingIndian Railways is set to enhance monitoring by installing AI-enabled CCTV cameras in pantry cars and base kitchens across the East Central...13 Sep, 2026, 12.56 PM IST
- IRCTC cracks down on fake accounts, expands AI surveillance in kitchensIRCTC has deactivated millions of suspicious user IDs to combat fraudulent train ticket bookings. This move addresses passenger concerns ab...05 Jun, 2026, 04.33 PM IST
- IRCTC cracks down on Amul curd row, moves to terminate caterer on Vande Bharat trainIRCTC is taking strict action following complaints about Amul curd quality on the Patna-Tatanagar Vande Bharat Express. The catering licens...27 Mar, 2026, 03.42 PM IST
- Railways levies Rs 10 lakh penalty on IRCTCThe Railway Ministry has imposed a Rs 10 lakh penalty on IRCTC following a passenger's complaint about insect parts in a meal on the Patna-...25 Mar, 2026, 10.39 PM IST
- Viral video from train No. 16601 shows catering staff washing used food foil to reuse, IRCTC orders immediate actionIndian Railways catering faced scrutiny after a passenger's social media post. Catering staff were seen washing used casseroles in a coach ...20 Oct, 2025, 11.10 AM IST
- IRCTC received 6,645 complaints related to food quality in 2024-25: Railway Minister Ashwini VaishnawIn 2024-25, Indian Railways received 6,645 complaints about poor food quality, leading to fines in 1,341 cases. The Railway Minister addres...26 Jul, 2025, 07.23 AM IST
- Railways launches RailOne Super AppIndian Railways has launched RailOne, a Super App integrating various railway services. This app combines features from over a dozen apps d...01 Jul, 2025, 02.52 PM IST
- Five star hotel under Railways scanner for serving stale food on board the trainActing on the complaint of a Colonel in the Indian Army, the IRCTC is likely to penalize the hotel which supplies food for the train.11 Jun, 2019, 05.14 PM IST
- Train passengers to get free food if denied billFood vendors at railway stations, including the Pune station, will now have to produce valid bills against all purchases, in absence of whi...14 Jan, 2019, 02.33 PM IST
- IRCTC orders enquiry into Duronto Express food complaintThe Railway's food catering arm has ordered an enquiry into a complaint by a passenger of the Yeswantpur-Howrah Duronto Express about the q...11 Jul, 2018, 10.38 AM IST
- IRCTC to take over catering services in all trains by year-endIRCTC will be given responsibility of managing catering services in all trains with pantry cars be December end, Railway Board Member (Traf...26 Jul, 2017, 07.28 PM IST
- New rail catering policy to separate cooking, distributionThe new catering policy to be announced by Railway minister Suresh Prabhu envisages fulfilling aspirations of public regarding healthy and ...26 Feb, 2017, 04.09 PM IST
- IRCTC aims at 1 lakh meal order online per dayOn the back of rapid growth of e-business, IRCTC has set its sights high and aims at achieving the target of one lakh online meal orders pe...03 Apr, 2016, 11.54 AM IST
- Railway Budget 2011: Revised catering policy on cardsSources claim that Mamata Banerjee is upset over the quality of food in trains. Nor is she satisfied with the performance of IRCTC.25 Feb, 2011, 09.46 AM IST
- IRCTC cut to size, Railway Board to manage catering servicesIn a decisive move, the Railway Board has decided to take over management of all mobile catering services, including kitchens, through its ...23 Jul, 2010, 12.14 PM IST
- Railways to take over catering services from IRCTCRailways have decided to strip the PSU of its catering responsibilities in Rajdhani, Duronto, Shatabdi and all other express trains. Gurgao...22 Jul, 2010, 07.03 PM IST
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