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HOW AI IS REPLACING CUSTOMER SERVICE JOBS
Why Your Digital Investments Aren’t Creating ValueMany companies are pouring money into AI, analytics, and CRM platforms, yet struggle to translate those investments into measurable revenue...- 'Forget ChatGPT, worry about Akash!': Foreign tutor left speechless as Indian learns French in few weeks for Switzerland startupAn Indian entrepreneur's audacious seven-day sprint to master French for a Swiss company launch has captivated the nation, embodying the "j...
- ETtech Explainer: What is Microsoft’s new Frontier Company?According to Microsoft’s announcement, Frontier Company will help enterprises build AI systems, integrate them with business data, applicat...
- For one small business, AI was key to a quick start and expansionThe rapid emergence and spread of AI has become a defining feature of the U.S. economy, of prime interest to Federal Reserve officials tr...
- Anthropic in talks with Samsung to develop custom AI chipAI giant Anthropic is reportedly exploring the creation of its own custom AI chips, holding talks with Samsung for a potential partnership....
- AI hiring outpaces overall IT recruitment in India: reportIndia's IT sector is prioritising artificial intelligence (AI) hiring, with AI roles seeing a 16% year-on-year surge in June, contrasting w...
- Pick n Pay launches AI grocery shopping assistant in South AfricaSouth African retailer Pick n Pay has launched an AI-powered shopping assistant named "Penny" to simplify grocery ordering. Customers can n...
- Meta introduces token-based pricing for WhatsApp BusinessMeta's shift to token-based pricing signals a new phase in enterprise messaging, with businesses paying for AI usage instead of message vol...
- AI to be defining force for 'Viksit Bharat@2047': Jitendra SinghUnion Minister Jitendra Singh proclaimed that India is set to achieve developed nation status by 2047, thanks to human-led AI advancements....
- Shopping without searching: The Agentic AI future Amazon, Swiggy and Zepto are building in IndiaAI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...
- Dell is significantly expanding its domestic server manufacturing footprint in IndiaDell Technologies continues to strengthen its manufacturing footprint in India, with significant local contribution across key Infrastructu...
- Days after Meta sent 4 AM layoff emails to 8,000 employees, CEO Mark Zuckerberg says fears of AI job losses are overstated and more jobs could be created if...Meta CEO Mark Zuckerberg believes artificial intelligence won't necessarily lead to mass job losses. He has argued that companies can choos...
- Meta stock: Why are Facebook, Instagram, WhatsApp shares are rising today at U. S Stock Market?Meta has poured hundreds of billions of dollars into data centers and AI chips.
- Decoding BPM 3.0 at the intersection of agility, adaptability, and AIThe dawn of BPM 3.0 is here and it is marked by what industry experts term as “process reimagination”. For the three-and-a-half to close to...
- Amazon's AWS commits $1 billion toward new unit for embedded AI engineersThe company is committing an initial $1 billion to the initiative with the goal of sending five to six pods of engineers to customers for 4...
- AI hasn't changed marketing's role, only how it delivers: Publicis Sapient CMOArtificial intelligence is revolutionizing marketing, but core responsibilities like driving growth and building customer relationships rem...
- Beyond Nvidia: Why AI giants like OpenAI, Google and Amazon are building custom chipsThe AI race is heating up as tech giants like OpenAI, Google, Amazon, and Microsoft design their own chips to optimize AI operations. This ...
- AI unlikely to trigger 'Job Apocalypse', it may create uneven workforce disruption: Goldman Sachs ReportA Goldman Sachs report suggests that concerns regarding an impending 'AI job apocalypse' may be overstated. Over the next decade, while AI ...
- Amazon to invest additional $13 billion in India AI, cloud infrastructure by 2030Amazon is injecting an additional $13 billion into India's AI and cloud infrastructure by 2030, bringing its total planned investment to ov...
- Indian investors lead the world in AI adoption for finance, but still trust humans with the final callIndian wealthy investors are leading the world in using AI for financial research and analysis, with 86% leveraging the technology. While A...
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