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HOW AI IS CHANGING SALESFORCE CUSTOMER SERVICE
Prince William says UK homelessness 'preventable' with AIPrince William announced at London Tech Week that AI technology can prevent homelessness in the UK. His charity, Homewards, launched a data...- Meta-Reliance AI hub; SAP CEO on India's AI edgeMeta has tapped Reliance for India AI data centre. This and more in today's ETtech Top 5.
- From finance to leadership: How technology is shaping smarter decisionsArtificial intelligence is transforming finance and leadership. AI tools now help analyse risks, detect fraud, and automate tasks. Leaders ...
- If AI Can Create Anything, How Do We Know What's Real?As generative AI makes it easier to create realistic images, documents, and digital content, organisations are investing in AI-powered frau...
- How autonomous AI is transforming the future of enterprise innovationArtificial intelligence is evolving beyond task-based automation toward autonomous systems capable of reasoning, planning, and executing co...
- Every AI Product Can Demo. Few Can Scale.The future of AI will be shaped not only by breakthrough innovation, but by products that organisations can deploy, trust, and scale. As en...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- Salesforce layoffs: Employees from Agentforce AI, Mulesoft IT teams handed pink slipsThe enterprise software company has undertaken a fresh round of layoffs, affecting employees working on its Agentforce AI product, Mulesoft...
- India can take the lead in applying AI in industries: SAP CEO Christian KleinSAP CEO Christian Klein believes India can lead in applying AI to industries like manufacturing and finance, rather than just replicating l...
- Global tech major Salesforce to skill one million learners with AI-focused skills by 2030Global tech firm Salesforce will train one million Indians in AI skills by 2030. This initiative, launched in Hyderabad, will use governmen...
- From AI pilots to enterprise-wide transformation: How scalable AI products are creating real business impactAs enterprise AI adoption accelerates, organisations are placing greater emphasis on products that can be deployed, scaled, and integrated ...
- India a major growth market for Celonis, says senior execThe Germany-based company said it already serves 260 global capability centres (GCCs) in India, counting companies such as Mercedes-Benz, H...
- Change drivers : creating industry-wide impactThis article highlights individuals driving innovation and trust in various sectors. Shiva Sankeerth Reddy Yarradla is revolutionizing ente...
- How AION-Tech is building smarter logistics through data and intelligenceAION-Tech Solutions is leveraging the convergence of AI, analytics, asset intelligence, and digital logistics to build an integrated enterp...
- New Workforce Study Finds AI Capabilities Reaching More Occupations Earlier Than AnticipatedA new study suggests artificial intelligence is reshaping the workforce faster than previously expected, with 93% of occupations now consid...
- Is SaaSpocalypse real? CLSA says maybe not and here’s whyInitial fears of an "SaaSpocalypse" following Anthropic's AI plug-in release have subsided. Brokerages now suggest AI is driving a shift to...
- AI could automate 50% of enterprise data work in 18 months: Salesforce SVP Gaurav PathakArtificial intelligence is poised to automate half of enterprise data tasks within 18 months. Salesforce's Gaurav Pathak highlights AI agen...
- Tokens, tokens everywhere, but not a cent to spareCompanies are facing a significant challenge with the escalating cost of AI tokens as they adopt agentic workflows. Uber has already deplet...
- AI costs spiral as firms lose spending controlCompanies are facing massive AI bills, with one firm reportedly spending $500 million in a month on Claude AI due to unchecked usage. Sever...
- From Search Engines to Autonomous Agents: AI industry enters its next phaseThe AI industry is rapidly shifting from conversational chatbots to autonomous “Agentic AI” systems capable of independently executing comp...
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