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GLOBAL CUSTOMER EXPERIENCE MANAGEMENT
The next big money game is here. Everyone wants a seat at the tableIndia's wealth management scene is experiencing a remarkable transformation. With the rapid rise of affluent households, there’s a surge in...- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- Marvell names Adobe's Dan Durn as finance chief amid growing AI demandDurn will take charge at Marvell starting June 15, while Meintjes will remain with the semiconductor company in an advisory role through ...
- Autodesk revamps self-serve store for next generation of creators and buildersThis digital-first approach simplifies discovery, purchase, and management of Autodesk solutions, reflecting India's growing digital econom...
- AI is redefining product management: Are you ready for the shift?Product management is shifting from coordination to high-velocity creation. This article explores how AI tools like ChatGPT and Midjourney ...
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...
- Airtel to continue its postpaid plan despite backlash over 'slicing'Bharti Airtel has renamed its "Priority postpaid plan" to "Postpaid Fast Lane". The company continues to offer enhanced network service to ...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- BFSI’s new trust economy: Why privacy is the quietest driver of growthWith India's DPDP framework taking shape, forward-looking financial institutions are turning privacy into a competitive advantage with supp...
- New York hot dogs under fire: $5 tiny snack gone in 3 bites, limited toppings and lack of napkins spark debateNew York City's reign as the hot dog capital is challenged as a viral debate erupts online. Travelers now compare NYC's $5 dogs, often serv...
- The Wedding Company raises $2.75 million in seed fundingThe Wedding Company, a tech-driven wedding platform, secured $2.75 million in seed funding to enhance its services and expand its vendor ne...
- BRICS+ agriculture beyond borders: Trade and resilience for a food-secure worldWith India’s leadership and BRICS+ cooperation, agriculture can become not only a source of food, but a foundation for resilience, prosperi...
- Inspirational quote of the day by Bill Gates: “Your most unhappy customers are your greatest source...”Quote of the day: Bill Gates' words highlight the importance of unhappy customers. Their feedback reveals flaws and areas for improvement. ...
- Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...
- BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at AmazonHyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role ...
- TVS Motor launches premium retail channel TVS PaddockTVS Motor Company has launched TVS Paddock, a new retail channel for its premium motorcycles. This initiative aims to strengthen customer e...
- Business Quote of the day by Ray Kroc: ‘No self-respecting salesman makes the same…’ Key sales insight by the man behind transformation of McDonald’sRay Kroc, the man behind McDonald's global success, believed in tailoring pitches. He compared sales to baseball, stating no two clients ar...
- Air India, Riyadh Air sign agreement to expand premium travel options between India, Saudi ArabiaIndia's leading global airline, Air India, and Saudi Arabia's new national carrier, Riyadh Air, have signed a Memorandum of Understanding (...
- Texmaco, Touax and TrinityRail form railcar leasing venture in IndiaA new partnership is set to boost railcar leasing in India. Touax Group and TrinityRail Global Inc are joining forces with Texmaco Rail & E...
- Why simplicity wins: Lessons from SmartGaon to enterprise techFrom transforming rural communities through SmartGaon to building next-generation enterprise platforms, Yogesh Sahu’s journey offers a uniq...
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