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DIRECTOR CUSTOMER SERVICE OPERATIONS
AI workloads push data centres to upgrade fire and cooling systemsData centres are significantly upgrading fire safety, cooling, and electrical systems following a recent Google Cloud incident. The surge i...- US district court rejects patent claims against Hexaware TechnologiesA US district court dismissed patent infringement claims against Hexaware Technologies, ruling that Natsoft Corporation's asserted patents ...
- Ministry of information and broadcasting releases draft rules to 'consolidate' broadcasting sectorThe Ministry of Information and Broadcasting has released draft rules to bring television, radio, DTH, HITS, and IPTV services under the Te...
- Big corporates plug into electric trucks as rising diesel and logistics expenses drive a rethinkIndian companies are rapidly investing in electric trucks. This shift is driven by fluctuating diesel prices and a focus on sustainability....
- US realty firm Opendoor winds down India operations, nearly 250 employees impactedOpendoor, a prominent player in real estate technology, is pulling out of its operations in India, leading to the unfortunate layoff of 250...
- Trust is no longer free: Indian consumers are willing to pay extra, says surveyIndia's home services market is changing. Consumers are now paying more for verified service providers. This shift is driven by a desire fo...
- AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
- UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
- TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
- OpenDoor India operations closure: Who is Kaz Nejatian, CEO of US real estate tech firm who fired 250 employees?OpenDoor India operations shutdown: Opendoor CEO Kaz Nejatian confirmed the shutdown of the company's India operations, impacting approxima...
- Opendoor fires all Indian employees, shuts India operationsUS real estate technology company Opendoor is winding down its India operations and relocating remaining roles to the US, affecting nearly ...
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
- American company Opendoor shuts India operations, says jobs should be closer to US customersUS real estate firm Opendoor is closing its India operations. The company is moving its work back to America. This decision impacts around ...
- Govt extends anti-dumping duty on aluminium foil imported from China & 3 other nations till DecemberIndia has extended anti-dumping duties on aluminium foil imports. The measure will remain in effect until December 15, 2026. This decision ...
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
- These 8 banking stocks have an upside potential of up to 26% in 1 year, according to analystsIf oil prices stay at higher levels, some FPIs with exposure to the Indian banking sector through ETFs might decide to sell, putting these ...
- Allcargo Logistics expands tech-enabled distribution reachDriven by urbanization and digital commerce, the company is leveraging technology and an expanded nationwide network to improve inventory f...
- Banks likely to go all out to attract diaspora investmentRBI's decision to bear the hedging cost on FCNR-B deposits and exempt banks from maintaining the cash reserve ratio and statutory liquidity...
- How AION-Tech is building smarter logistics through data and intelligenceAION-Tech Solutions is leveraging the convergence of AI, analytics, asset intelligence, and digital logistics to build an integrated enterp...
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