Is WhatsApp killing SMS, email, IVRs, and other customer communication channels?22 Mar, 2022, 12.25 PM IST
For SMBs, digitisation is all about survival: Kylas’ Ketan SabnisCovid-19 has forced SMBs to move to digital-first, becoming more dependent on technologies to ensure business continuity and resilience.
16 Sep, 2021, 10.03 AM IST
Pandemic-induced contactless services are here to stay, permanently99% of small businesses globally plan to offer contactless services even after the pandemic, in fact permanently, according to a Salesforce...
14 Sep, 2021, 07.32 PM IST
Tata Sky broadband signs on-demand enterprise deal with WeWorkThis deal serves as a positive reinforcement back to growth for workspace providers post-COVID-19 and demonstrates the steadily rising dema...
17 Jun, 2021, 12.03 PM IST
Kylas launched in India to help SMBs growIt integrates with Facebook, Whatsapp, IndiaMART, Shiksha.com and many more to accelerate the end-to-end customer journey of SMBs.
02 Jun, 2021, 05.06 PM IST
Zoho CRM Bigin adds 7,500+ SME customers within a year of launchSince Bigin's launch in May 2020, the product has reported an average 40% increase in total revenue every quarter, and an average 32% incre...
02 Jun, 2021, 03.47 PM IST
Amazon India announces measures to help SMBs amid COVID-19The e-commerce major said it is waiving 50 per cent of the 'sell-on-amazon' or 'referral fee' from May 1-31 for a section of sellers and wi...
01 May, 2021, 08.33 PM IST
SMEs emerge easy prey for cyber attacks as large firms beef up securityCybersecurity firm Cyfima recorded a 280% increase in cyber attacks directed at SMEs in the last 10 months.
23 Dec, 2020, 11.19 PM IST
More than 10 lakh SMBs now use Amazon platform to reach out and growAmazon’s report showed that the company added more than 150,000 new sellers onto its platform this year, taking the total number of sellers...
21 Dec, 2020, 05.15 AM IST
30% SMBs in India expect business to be as usual post pandemic: SalesforceThe survey found that digital-forward SMBs are better equipped to handle market volatility. Over half the respondents said that they use a ...
13 Oct, 2020, 12.57 PM IST
Indian SMBs can account for 30% share of India’s public cloud market: NASSCOM ReportThe COVID-19 pandemic has severely impacted the SMB segment and they have struggled with liquidity crunch, lack of demand and lack of an al...
18 Sep, 2020, 04.28 PM IST
India's public cloud market to reach Rs 63k cr by FY2025, SMBs may account for 30% share: NasscomIn a survey of 1,000 SMBs in India, 60 per cent said they are already using cloud, though almost half are at early stages of adoption. Best...
18 Sep, 2020, 04.10 PM IST
SMBs banking on digital transformation to rebound from COVID impact: StudyThe survey also touched upon challenges that Indian SMEs have identified as roadblocks on the road to recovery.
14 Sep, 2020, 10.13 AM IST
From a buzz to biz lever: How new technology is becoming central in a post-Covid worldBehaviour changes are here to stay, automation will happen across industries — and that’s a good thing, say ET Back to Business panellists ...
31 Aug, 2020, 08.07 AM IST
Too small to ignore? Why are small businesses on everyone’s mind this pandemic?From dating apps to ecommerce firms, small businesses across the country have seen considerable attention in the past few months. What is f...
21 Jul, 2020, 06.12 PM IST
Higher opportunities for TCS as companies invest more in technology: Rajesh Gopinathan, CEOTata Consultancy Services is witnessing clients spending more on technology to improve their business, a critical reason why it called out ...
13 Jul, 2020, 07.42 AM IST
Amazon India launches fund for SMB partners in logistics impacted due to lockdownThis Partner Support Fund for SMBs in logistics will be available to Delivery Service Partners (DSP) and select Transportation partners in ...
29 Apr, 2020, 10.30 AM IST