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CONSUMER COMPLAINTS RESOLUTION
Consumer groups oppose Trai plan to scrap advisory panel for telecom complaintsConsumer advocates are pushing back against the telecom regulator's plan to eliminate the advisory committee for complaint appeals. They ar...- Telcos, businesses spar over calls, SMS consent regimeTelecom companies and banks are in a dispute over India's new digital consent rules for commercial messages. Major telecom players want con...
- The safe keepers: Inside India's booming locker economyIndia’s locker economy is booming amid rising gold prices and household wealth. While banks remain the preferred repository, private vault ...
- Digital gold and silver players form self-regulatory body for greater consumer protectionIndia's digital precious metals industry has launched the Digital Precious Metals Assurance Council of India (DPMACI), a self-regulatory bo...
- Missed insurance claim submission deadline? Don't worry, you are still eligible for reimbursement. Here's whyA Bombay High Court ruling favored policyholders, stating insurers cannot reject claims solely for delayed document submission beyond the 9...
- India is facing a data obesity epidemic—as storage in phones fails to keep up with people’s voracious appetite for visualsIndia’s growing use of smartphones, AI tools and social media is driving a surge in demand for digital storage, with experts warning of a “...
- GoKwik launches AI-powered Kwik Ship for faster ecommerce deliveries in IndiaGoKwik has launched Kwik Ship, an AI-powered platform designed to enhance online shopping deliveries in India. The system aims to reduce fa...
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...
- Flying via Dubai? New ticket refund rules for delays and other consumer rights you must knowNew consumer rights rules for air travel in Dubai took effect on April 28, 2026, empowering passengers with clearer information on ticket p...
- UK tenancy rule change from May 1, 2026: Landlords can no longer evict tenants through no-fault evictions, Here’s four other changes for tenants in the United KingdomThe UK's Renters' Rights Act, effective May 1, 2026, significantly overhauls tenant protections. Key changes include abolishing 'no-fault' ...
- Outlook login not working? What caused Microsoft Outlook outage today — and was it Hacked?Is Outlook Down Right Now? Outlook login not working? What caused the Microsoft Outlook outage today — and was it hacked? Microsoft stayed ...
- Bescom launches portal for swift grievance redressal of industrial, enterprise consumersThe Karnataka government has launched Bescom's 'HT Mitra' portal. This new online platform offers faster grievance redressal for industries...
- A loan you never took; How PAN fraud is wrecking credit scores in India and what you should do to protect yourselfIndians are facing a new threat: PAN-based loan fraud. Criminals are using stolen PAN details to take out loans without consent. This is da...
- Will your hospital bills fall with new IRDAI move? Know how policyholders will be impacted with the formation of this new panelPolicyholders facing rising premiums, slow claims, and opaque hospital pricing will soon see changes. IRDAI's new sub-committee aims to sim...
- NRIs turn to digital platform for consumer justice; Shanghai woman fights property case from abroadThe e-Jagriti platform is enabling 56 non-resident Indians, including one from Shanghai, to resolve consumer complaints in India remotely. ...
- Govt setting up ecosystem to resolve consumer complaints at pre-litigation stage: Consumer Affairs SecretaryThe government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the Nation...
- AI-enabled consumer helpline sees surge in complaints, faster resolutionThe National Consumer Helpline (NCH) has significantly increased consumer complaint volumes by leveraging artificial intelligence for secto...
- National Consumer Helpline to roll out AI-based features, partners with 1,000 firmsIndia's National Consumer Helpline is getting a major AI-powered upgrade. The system will soon understand speech in multiple local language...
- Govt plans online portal for quick resolution of consumer complaintsThe central government plans to create an online platform to address consumer complaints more efficiently. The Ministry of Consumer Affairs...
- New portal for resolving consumer complaints onlineResolver will help businesses to resolve customer grievances better by providing them data on types of consumer complaints in each business.
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