The BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.

The company will be hiring mid to senior-level software engineers, project managers and technical architects across several verticals, Dine...

Liquid.vc and other leading angel investors from the United States, Middle East and Southeast Asia also participated in the round.

BPM companies are caught between mobility curbs and client protocol that disallows work-from-home. Experts are of the view that the Indian ...

Do we see a model of coexistence emerge in the future where the agent and the bot complement each other's value proposition?

TCS is looking at increasing its headcount in the Philippines to 10,000 from about 4,000 currently, as it looks to grow in new geographies ...

"The emerging business at Minacs was about a third of the total business. We plan to triple this in the next three years," Caldwell said.

In October, the senior advisor to the American Chamber of Commerce in the Philippines told media that several trade missions and BPO invest...

Minacs had $400 mn in revenue when Concentrix acquired the company, implying $130 mn was brought in by the higher value analytics piece.

Synnex will acquire Minacs and integrate it into its Concentrix business segment, and the purchase price is approximately $420 million.

Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.

Themed, "Leveraging the Power of Partnerships, in the New Digital Age", the two-day conference is being organised by Indo-American Chamber ...

Under the combination, Karvy Data Management will acquire Mphasis' domestic business process management or outsourcing (BPM/BPO).

After completing acquisition of IBM Daksh, Concentrix is now focussing on investing up to US $ 25 million in the next 24 months in analytic...

Concentrix, the contact centre provider that catapulted into big leagues with its $505-mn acquisition of IBM Daksh, is scouting for two mor...

IBM's proposed deal to sell its customer relationship management BPO operations to Synnex has received the green signal from the Competitio...

Concentrix, which graduated overnight to one of the largest business process outsourcing employers, finds the margins that IBM scorned very...