The deeper truth for Brown’s constituency — it’s not any one country taking away US jobs. It is technology, specifically, the automation of...

"The emerging business at Minacs was about a third of the total business. We plan to triple this in the next three years," Caldwell said.

Minacs had $400 mn in revenue when Concentrix acquired the company, implying $130 mn was brought in by the higher value analytics piece.

Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.

Themed, "Leveraging the Power of Partnerships, in the New Digital Age", the two-day conference is being organised by Indo-American Chamber ...

Serco has announced the sale of its Business Process Outsourcing operation to private equity firm Blackstone for a total 250 million pounds.

Under the combination, Karvy Data Management will acquire Mphasis' domestic business process management or outsourcing (BPM/BPO).

Rapid rise of e-commerce firms and new govt projs such as Aadhar and Jan Dhan Yojana have boosted the need for call centre services.

The review, which was led by McKinsey, concluded that the company should sell its noncore businesses, including the BPO business.

It has annual revenues of $400 million and employees over 19,000 across 16 centres in the three countries, the company said.

BPO firms like Hinduja Global Solutions and Firstsource Solutions have been cutting back on contracts from their home market.

Concentrix, the contact centre provider that catapulted into big leagues with its $505-mn acquisition of IBM Daksh, is scouting for two mor...

Outsourcing firms are looking to add higher value services to their portfolio even as they move more work to smaller towns and cities to cu...