CLAES FORNELL
- Facebook customer satisfaction in US plummets: ReportIrked by changes to its user interface and privacy issues, customer satisfaction with social network site Facebook has suffered a major dec...
- Car buyers' satisfaction with US brands stumblesU.S. car buyers are growing less satisfied with their purchases from domestic automakers while their Asian and European competitors continu...
- US airline customer satisfaction drops lowest since 2001Passengers are more dissatisfied with US airlines' customer service than they have been in years at a time when carriers are charging more ...
- US consumer satisfaction dipped in 3rd qtr: SurveyAfter rising for two years, US consumer satisfaction dipped in the third quarter because of higher food prices, according to a poll by the ...
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