Pandemic drives digitalisation of SMBs in India, influence of SaaS growsThe findings reveal the transformation in the SME sector driven by the shifting landscape of the new digital economy, the vast influence of...
Hiver targets helpdesk market with the launch of Analytics 2.0The analytics platform, one of the core requirements of customer support teams, will help teams track all the key metrics to measure custom...
From apprentice to mentor - Traversing a path of competence with technology's helpThe Ustad returned after a week, got to know about Chotu's customer horror story. He immediately made Chotu aware about his lack of compete...