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BEST USE OF AI IN CUSTOMER SERVICE
Open and shut source case: There’s method in Palantir CEO Alex Karp’s ‘mad’ outburst against Big AI overselling corporatesPalantir CEO Alex Karp has fiercely criticized the US AI industry, particularly OpenAI and Anthropic, for their token-based pricing and 'ov...- Anthropic in talks with Samsung to develop custom AI chipAI giant Anthropic is reportedly exploring the creation of its own custom AI chips, holding talks with Samsung for a potential partnership....
- WhatsApp turns admin, puts fee on business chats powered by AI modelsBeginning October 1, AI conversations on WhatsApp powered by third-party models could cost businesses nearly twice as much as those handled...
- Cos keen to take bite of AI, but security and RoI hold them from sinking teethIndustry captains say AI adoption is less about choosing latest frontier model, more about redesigning workflows and building resilience
- As AI reshapes ecommerce, Hostinger launches a new platform for small businessesHostinger has launched a new e-commerce platform in India, aiming to empower small businesses struggling with infrastructure ownership acro...
- Pick n Pay launches AI grocery shopping assistant in South AfricaSouth African retailer Pick n Pay has launched an AI-powered shopping assistant named "Penny" to simplify grocery ordering. Customers can n...
- Meta introduces token-based pricing for WhatsApp BusinessMeta's shift to token-based pricing signals a new phase in enterprise messaging, with businesses paying for AI usage instead of message vol...
- Microsoft launches firm to help companies adopt AI with $2.5 billionMicrosoft has launched a new venture, Microsoft Frontier Company, backed by $2.5 billion, to guide businesses in selecting and integrating ...
- Palantir CEO slams OpenAI, Anthropic's token modelPalantir CEO Alex Karp has slammed the token-based pricing of AI giants like OpenAI and Anthropic, arguing businesses are wasting money wit...
- ET Most Innovative AI Product Awards 2026: Why the real AI race is happening inside companies, not in front of customersET Most Innovative AI Product Awards 2026 The biggest AI product wins are no longer in customer-facing apps. This is a shift that most peop...
- Meta stock: Why are Facebook, Instagram, WhatsApp shares are rising today at U. S Stock Market?Meta has poured hundreds of billions of dollars into data centers and AI chips.
- Cigna invests $100 million in new AI-powered specialty pharmacy programCigna's Evernorth has unveiled Pharmacy Forward, an AI-driven specialty pharmacy program backed by a $100 million investment. This initiati...
- Venture capitalist Chamath Palihapitiya's 8090 raises $135 million led by Salesforce VenturesAnnounced by Palihapitiya on Monday, the round also drew participation from WNDR, Craft Ventures, The Production Board, and LAUNCH, along w...
- India Inc keen to take bite of AI, but RoI and security hold it from sinking teethIndian businesses are eager to adopt AI but face hurdles in scaling projects securely and profitably. Leaders emphasize that successful AI ...
- Hexaware Technologies shares jump 8% after securing Anthropic authorised reseller status for Amazon BedrockHexaware Technologies shares rose sharply on Monday after the IT services company became an Anthropic Authorised Reseller for Amazon Bedroc...
- SMEs need logistics partners, not just carriers: TransLink’s Vaibhav SalviWith global trade becoming increasingly complex, international logistics providers are evolving from parcel movers to end-to-end solution p...
- Australia's Firmus Technologies strikes AI access deal with NvidiaFirmus said the deal would see it buy Nvidia infrastructure and sell Nvidia‑powered cloud services to "AI Native" customers, among others...
- OpenAI spices things up with Jalapeno chips: Why the Sam Altman-led AI startup is building its own processorsOpenAI said it designed the chip from scratch in nine months. Broadcom handled silicon implementation, networking, and connectivity, while ...
- Indians are more open to personal AI agents than anyone else in Asia Pacific, says Adobe studyAdobe’s 2026 AI and Digital Trends Report suggests Indian consumers are leading the Asia-Pacific region in embracing personal AI agents, wi...
- UPI, Aadhaar banking drive 61% of MSME transactions; AI adoption rises: ReportA significant majority of retailers now feel more confident using digital platforms for daily operations, leading to increased digital paym...
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