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BANKING OMBUDSMEN
The safe keepers: Inside India's booming locker economyIndia’s locker economy is booming amid rising gold prices and household wealth. While banks remain the preferred repository, private vault ...- RBI Governor wants CEOs to spend time on customer servicesRBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to prioritize griev...
- RBI calls upon internal ombudsmen to give inputs for enhancing processesThe conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal ...
- RBI Governor Shaktikanta Das urges ombudsmen to be sensitive and ensure quick resolution for consumer complaintsWhile speaking at the Annual Conference of Reserve Bank of India Ombudsmen, Das said the authority needs to strive harder to further reduce...
- RBI to set up ombudsman for non-banking finance companiesThe rules will be laid out by the end of this month. RBI will start with deposit-taking NBFCs and widen the scope to cover NBFCs with asset...
- Reserve Bank of India to make incognito bank checksRBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.
- RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.
- Over 9,500 complaints pending with banking ombudsmen: RBIThe number of complaints pending for resolution as on December 13, 2015 was 9,508, the RBI said in reply to an RTI query.
- How and where to file investor, consumer complaintsIf you are upset over a faulty product, mis-selling, fraud or deficiency in service, here's how you may redress your grievance.
- No deadline for resolving complaints by Banking Ombudsman: RBIThe number of complaints received by Banking Ombudsman across the country from January 1 to December 13 this year, was 87,683, the RBI said.
- Complaints against banking service on decline in Northeast IndiaDespite expansion of banking services in Northeast India the number of complaints pertaining to banking services has come down.
- 'Banks need to do away with pre-payment penalty on loans'Banks should discontinue pre-payment penalty on home and auto loans and do away with the practice of imposing charges on customers for fail...
- RBI appoints working group to review Ombudsmen SchemeSeeking to improve banking services and ensure speedy redressal of grievances of customers, RBI has set up a working group to update the Ba...
- Prepayment penalty on home loans on way out, RBI indicatesBorrowers wanting to prepay home loans can look forward to some relief as RBI today indicated that it would scrap prepayment penalties char...
- IBA likely to submit comments on pre-payment by September-end: RBIRBI said IBA is expected to submit comments by the end of this month on the proposal to do away with pre-payment charges on home loans.
- ICICI Bank to hire 6,000 people this fiscal for biz expansion: Chanda KochharMost of the recruitments will be at the entry level and will be done either directly or through institutes training graduates in banking an...
- Pensioners' woes double, but depositors cry lessBanks received as many as 4,831 complaints from pensioners against 2,916 a year ago while depositors’ complaints have reduced from 6,708 to...
- Pensioners' woes double, but depositors cry lessComplaints from pensioners have almost doubled in a year's time while those from depositors have halved & credit card and direct selling ag...
- Credit card woes take top slot in complaints registerComplaints about credit cards form a major part of the grievances received by banking ombudsmen in financial year 2008 (April-March), accor...
- Over 10,000 credit card related complaints in 2007-08: GovtThe banking ombudsmen had received 3,087 credit cards related complaints against foreign banks and 7,020 charges against the Indian banks i...
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