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Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- Oil near $100, gold plateaus, AI fuels a global capex boom: Hitesh Jain on what investors need to knowHitesh Jain of Yes Securities outlines a market of ambiguity for crude oil, caught between geopolitical tensions and potential easing. He c...
- Delhi WFH explained: What Delhi’s 2-day work from home advisory means for govt staff, private employees, students and businessesDelhi WFH explained: Delhi Chief Minister Rekha Gupta has announced a sweeping fuel-saving and austerity campaign called “Mera Bharat, Mera...
- Delhi WFH advisory explained: Delhi govt asks private offices, IT firms to adopt 2 days work from home amid fuel-saving pushDelhi WFH advisory explained: Delhi Chief Minister Rekha Gupta has announced a wide-ranging fuel-saving and cost-cutting campaign under “Me...
- Government to finalise guidelines for BPOs in tier II & III cities"We are in the process of finalising the guidelines for establishing BPOs in small tier II and III cities across the country especially in ...
- Rise of rural BPOs: Why the scaleup won't mirror big city BPOsRural BPOs have evolved beyond pilots and are a compelling option to cut costs, do repeatable work and offer regional language support. But...
- No vertical limits: BPOs widen sectoral reachLarge BPO firms are widening their vertical or sectoral expertise to cater to the changing demands of the outsourcing industry.
- BPOs foray into IT to protect biz from tech biggiesThis is partly driven by the worry that BPOs are at risk of losing biz to tech and consulting majors like IBM, Accenture as well as domesti...
- Rural BPOs looking good to become a phenomenon in Indian outsourcing storyFrom 50 centres to 1,000 in five years. Rural BPOs, which started as pilots a few years ago, are looking good to become a phenomenon in the...
- BPOs may look for rural markets to cut costsThe government is expected to become the largest consumer of IT and BPO services, overtaking the telecom sector over the next few years.
- Nasscom rules out threat from US bill on Indian BPOsIndia’s apex association of IT & BPO companies Nasscom feels US Senator Charles Schumer’s plans to introduce a bill, which looks at taxing ...
- BPOs to be taxed under new government code, says expertBPO centres in India would be subjected to taxation under the new proposed Direct Tax Code. India's top 10 BPOs I Security trends in 2010 I...
- BPOs demand unrestricted domestic internet telephonyThe demand comes in the light of the current consultation process started by TRAI to encourage domestic IP telephony in India. Top 20 IT Ex...
- Festivals, exam time taking a toll on BPOsBPOs are hiring aggressively, throwing in attractive gifts and offering an extra day’s salary for those working on the coming weekend. Expe...
- Now, BPOs ring in Karwa ChauthBPOs like HCL are organising festive bazaars on campus, including mehndi wallas, bangle sellers, make-up artists and fruit and chaat stalls.
- Differentiating models next step for BPOsIf the first generation of BPOs was based on cheap labour and cost savings, and the second on getting better productivity, the third genera...
- Clients arm-twist BPOsIndian BPOs are being forced into signing harsh contracts which have zero termination notice periods.
- Are BPOs about low-end work?BPOs are perceived to be less complex, low knowledge level work that pays high.
- BPOs no more poor cousins to softwareAfter WNS, BPOs like EXL, Genpact plan to list their shares soon. WNS staff gained Rs 250cr from ESOPs.
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