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BPO INDUSTRY EVOLUTION
Will AI make BPO obsolete? The future of global business services revealedAI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs an...
Indian BPM services could touch $100 billion in revenue over the next decade: NasscomThe focus on cost optimisation and return on investment is changing business models, says the trade association for software companies, Nas...
Indian IT sector continues to be net hirer, top 5 IT companies to add over 96,000 employees: NasscomThe statement comes in the backdrop of a report by Bank of America that said domestic software firms are set to slash 3 million jobs by 202...
Former Idea COO Sivaramkrishnan Ganapathi joins Gokaldas Exports as MDGanapathi has been with the Aditya Birla Group for more than two and half decades and is now expected to begin an entrepreneurial journey w...
Industry, academia criticise VTU's new E&C syllabusExperts say the new syllabus is not competitive enough to ensure students' preparedness for industry and higher studies.
Analytical skills must-have for Legal Process Outsourcing jobLegal Process Outsourcing (LPO) buyers are recognising and treating their LPO providers as partners and the staff as an extension of their ...
Chetan Dube’s IPsoft set to launch a humanoid program Amelia, may affect India’s outsourcing IncAmelia is a virtual engineer that mimics the way an engineer works and helps answers technical queries over phone in a fraction of time hum...
Business process management to touch $50 billion by 2020Business process management which is fast evolving as major industry growing at 12 per cent annually is set to touch $50 billion by 2020 fr...
How Bain Capital is steering Genpact from the back seatSix months after taking over Genpact, Bain Capital has deployed five people, opening new doors and chasing buyouts with an aim to double re...
- Capgemini BPO eyes 20 per cent growth: Hubert Giraud, CEO, Capgemini
Hubert Giraud sees a huge market potential in India. India represents half of the BPO capabilities for the $12.5-billion company that compe...
Genpact and Indian Institute of Management (Udaipur) sign knowledge partnershipBusiness Processing Outsourcing (BPO) services provider Genpact, has signed an agreement with the Indian Institute of Management, Udaipur (...
Growth of platform BPO: Indian BPO firms re-invent business modelAn increasingly uncertain economic environment is catalysing the growth of platform BPO.
- BPOs foray into IT to protect biz from tech biggies
This is partly driven by the worry that BPOs are at risk of losing biz to tech and consulting majors like IBM, Accenture as well as domesti...
How IT companies are getting aggressive with their BPO operationsThey are discovering synergies, which can open up new business opportunities and keep the growth ticking.
- Indian IT to dominate global market post eco recovery: Deloitte
Deloitte said Indian IT services industry is undergoing a structural transformation & is poised to dominate global IT space after economic ...
- Remote infrastructure management to become $15 bn opportunity for Indian IT: Nasscom
Remote infrastructure management (RIM) is poised to become a $13-15 billion opportunity for the Indian IT industry in another five years, a...
- Rising stars of Indian IT-BPO industry - CORBUS, RMSI, Hytech Professionals
CORBUS India, RMSI and Hytech Professionals are the most exciting emerging IT-BPO companies to work for, according to Nasscom.
- Corbus, RMSI in Nasscom's list of best cos to work for
Corbus, RMSI & Hytech Professionals are among the top 3 IT firms in Nasscom's 'Exciting Emerging Cos to Work for' list.
- China can outdo India in IT-BPO within 3-5 years
China could overtake India as the preferred BPO destination in the next 3-5 years on the back of an educated workforce coupled with govt em...
- All eyes in Nashik for BPO hub
Most cos are eyeing Nashik to set up their BPO centre as Mumbai & Pune have reached saturation level.