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BPM INDUSTRY ROLES
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- FICCI FLO annual session: Empowering 16 lakh women for Viksit Bharat 2047The organization focused on entrepreneurship, skilling, and livelihood creation. A new report was released detailing gender diversity chall...
- Firstsource appoints Shamita Mukherjee Chief Human Resources OfficerFirstsource Solutions, an RP-Sanjiv Goenka Group company, has appointed Shamita Mukherjee as its Chief Human Resources Officer, effective M...
- Another 195 trainees fail assessment test at Infosys; co offers outplacement and upskilling supportInfosys has asked 195 more trainees to leave due to failed internal assessments. This brings the number of total affected trainees since Fe...
- Infosys layoffs: 240 trainees let go after assessment, company offers upskilling supportInfosys has provided one month’s salary and outplacement assistance to the trainees who were let go. Additionally, it is offering upskillin...
- AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
- Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
- Indian BPM companies must rethink approach to talent, prioritise right skills: ReportBPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...
- Indian IT sector continues to be net hirer, top 5 IT companies to add over 96,000 employees: NasscomThe statement comes in the backdrop of a report by Bank of America that said domestic software firms are set to slash 3 million jobs by 202...
- Nasscom will Push for New-age Skills Adoption: Nasscom chairmanNasscom last year started the FutureSkills platform, opening up opportunities for the member companies to get their employees trained in em...
- India holds its global edge in BPM sector with $28 billion revenueWith a share of over 25% of total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7%, taking the total...
- Domestic business process management market may grow 21%: NasscomThe Indian BPM market is expected to record revenue of Rs 23,500 crore in 2015-16, with the third party BPM industry employing 2,40,000 peo...
- Women beat men in entry-level IT jobsWomen constitute 28% of job applicants to the Indian IT-BPM industry, up by 5% from 2011-12, and 35% of all job offers go to women applican...
- IT-BPM sector increasingly becoming women-centric: NasscomIT-BPM sector is increasingly turning women centric as they constitute 51 per cent of entry level hiring and have a 50 per cent higher chan...
- IT-BPM seeks talent from other sectorsBeing one of the focus sectors in the Make in India campaign, industry experts expect IT-BPM to continue to thrive on the talent front in 2...
- Indian BPOs to see more traction in Europe, Latin America"Merger & acquisitions both to enter a new territory and gain new capabilities will become an important part of the strategy," said R Chand...
- NASSCOM introduces Occupational Standards reports for IT-BPM industry in KeralaA functional analysis exercise was conducted across sectors, which has helped develop Occupational Standards (OS) for all Entry Level job r...
- R Chandrasekaran takes over as Nasscom Chairman"The need of the hour is to prioritise domains based on potential size possible impact readiness of leadership and role of government," he ...
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