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Only 12 banks score 'high' in rendering best customer servicesOf the 12 banks rated 'high', only one public sector lender, IDBI Bank, featured in the list and the rest were private and foreign banks.- Some banks use service charges to drive away customers: S S MundraRBI deputy governor S S Mudra today said that few banks are using charges on maintaining minimum average balance in accounts for availing s...
- BCSBI calls for awareness among customers about banking codesBCSBI CEO Anand Aras has said, "the aim of the meet was to empower customers with their banking rights and the commitment of the banks towa...
- Banking board to organise 'know your rights' programme in urban, rural areas soon"BCSBI plans to organise "Know Your Rights" programme in selected urban and rural segments to enhance awareness on Banking Codes at the gra...
- Plug loophole leading to misselling of insurance products or else face penalty: RBI to banksAt present, BCSBI -- a quasi-regulatory body -- has set a limit of Rs 10,000 beyond which a customer is not liable for fraudulent ecommerce...
- There is no room for non-compliance on customer code: BCSBI chairman AC MahajanCustomers need to educate themselves about the code of commitment to bank customers and insist on its implementation, says Mahajan
- How banks flout rules in locker allotments by making customers invest in costly schemesThe voluntary code of conduct laid down by BCSBI explicitly states that banks “will allot lockers without linking it to placement of fixed ...
- BCSBI wants lenders to show customer at fault; banks want customers to prove e-fraudEarlier, former RBI deputy governor KC Chakrabarty had pointed to the nature of the contract between a bank and customers.
- BCSBI to put customer service ratings of banks in public domainThe ratings available in public domain last year were for overall categories such as private/public/foreign banks and not for individual ba...
- RBI plans radical overhaul of customer protection normsIn measures aimed at protecting banking consumers, RBI is in the process of formulating strict guidelines to discourage lenders from mis-se...
- New BCSBI code envisages compensation of electronic fraud victims by banksBanks will have to compensate customers of electronic fraud unless the bank can prove the fraud occurred due to negligence on part of the c...
- Soon banks will be graded - good, bad or ugly by a new regulator to foster service cultureBanking Code and Standard Board of India (or, BCSBI), an arm of RBI, will issue grades like 'high', 'above average', and 'average to poor'.
- Banking Ombudsman says number of complaints fall in 2012-13The Ombudsman said that the majority of the complaints received during the year under review related to banks not complying with the BCSBI ...
- 'We ensure clients get a fair deal'BM Mittal, Chief Executive, BCSBI spoke to ET in an interview on BCSBI’s emerging role in improving bank-customer relationship. He said BCS...
- B M Mittal to join BCSBI as CEOBCSBI gets its CEO from first week of November.
- Check change in floating rates onlineBank customers can look forward to a flourish of consumer-friendly initiatives.
- Want to know how floating rate changes? Go to bank's websiteCredit card holders and borrowers can now refer to websites of their banks for clarifications on changes in floating loan rates, various ch...
- Quasi regulator as friendly bankerThe entry of private and foreign players in the banking industry may have increased competition in the sector and led to improved services ...
- Banks which fail to fulfil customer commitment to face public censureBanks, which fail to meet their commitments to customers, face the risk of being named and shamed through a public censure, according to th...
- RBI plugs into customer servicesBank customers can look forward to redressal of their complaints on banking services from RBI.
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