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ATTRITION RATES IN BPM
Voice-based roles dwindle to 26% in India’s BPM sector as AI, tech jobs riseIndia's BPM sector is undergoing a significant transformation, shifting from voice-centric roles to non-voice, knowledge processing, and em...- Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
- Indian BPM companies must rethink approach to talent, prioritise right skills: ReportBPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...
- Infosys to sharpen focus on cloud, digital business: CEO Salil ParekhParekh said the total market size of cloud and digital services globally is expected to jump to $830-$890 billion by 2027 from $410-$450 bi...
- Tech professionals return to IT companies, captives after start-up dreams lose shineAfter losing talent to startups that had offered fat pay cheques to employees of IT service providers such as Tata Consultancy Services (TC...
- Tussle continues between logistics cos & aggregators; ecomm grows even as offline stores reopenThe aggregators are now passing on the increased costs to customers.
- Labour union seeks removal of ‘non-compete’ clause in Infosys offer lettersThe IT industry has been battling with an acute talent crunch for the last few quarters. For Infosys, attrition rate hit record levels at 2...
- WNS says 80% of top clients seeking digital transformationBusiness process management firm WNS has undertaken over 40 digital transformation projects with existing clients, including 80% of its top...
- SaaS, IoT, AI and Cloud will continue to accelerate Indian IT: ETILC MembersThe IT sector accounted for 8% of India’s GDP in 2020, which is a substantial increase from its contribution of 1.2% in 1998.
- TCS, Infosys, HCL Tech turn cautious on 'return to office' amid Omicron threatTata Consultancy Services (TCS) says any plans for a full-fledged return to office will be a “calibrated move”. Infosys says it has “taken ...
- Recurring nightmareIn today's ETtech Morning Dispatch newsletter: BillDesk is expected to enjoy a virtual monopoly in processing recurring payments, RBI has t...
- Large IT firms stare at vacant roles for key client projectsIndustry observers said this is the case with all large IT services companies as the industry is seeing a sharp rise in demand for talent a...
- IT firms may see high attrition as demand for tech talent risesBetween January and March, 5-8% of full-time employees who were onboarded left within the first 90 days.
- IT industry to grow 2.3% to $194bn in FY21: NasscomNasscom’s strategic review for the year showed that IT exports would touch $150 billion this year — 1.9% growth over last year.
- The real reason why new engineering graduates aren't getting that job callIT companies are now getting more discreet in hiring. They are mostly hiring those with niche, new-age skills and those who can be reskille...
- Nasscom maintains $50 billion target for business process management sectorAccording to rankings released by Nasscom, Genpact latched onto its top position in the BPO sector ahead of Tata Consultancy Services.
- NIIT Technologies Q4 Net up 9.4% at Rs 61.9 crConsolidated revenues grew by 9.5 per cent to Rs 588.5 crore in the January-March quarter of 2013-14 against Rs 537.2 crore in the same qua...
- BPOs like Aegis, Firstsource to present wishlist to new government on domestic marketBPO firms like Hinduja Global Solutions and Firstsource Solutions have been cutting back on contracts from their home market.
- EXL Q4 Net up 30% to $15.8 mn; to expand in India, PhilippinesBPM major ExlService Holdings today said its net profit has jumped 30.5 per cent to $15.8 million for the quarter ended December 31, 2013 o...
- Indian IT services market to touch $10 bn by 2011: GartnerIndian IT services market is pegged to touch $10.73 bn by 2011 at a five year CAGR of 23.2 per cent, a study reveals. IP address could ruin...
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