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Losing the plot: Deep-discount e-commerce sales hurt consumer experienceThese sales were partly aimed at garnering greater market share and cashing in on the festive spirit that grips the nation between Septembe...21 Nov, 2014, 02.05 PM IST
Flipkart episode brings customer experience management to the forefrontAs the day wore on, more complaints poured in about website loading errors, orders being cancelled after payment and how the discounts were...09 Oct, 2014, 04.15 PM IST- Stress of starting up a venture in India resulting in health issuesAs numerous Indian entrepreneurs fall prey to the stress of running young ventures, health issues are emerging as a significant business ri...10 May, 2013, 06.16 AM IST
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