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AIRSEWA PORTAL
Civil aviation min to upgrade AirSewa portal, tap AI for faster passengers' grievances redressalThe Civil Aviation Ministry is enhancing the AirSewa portal and integrating artificial intelligence into the Passenger Assistance Control R...- 18 of 283 stranded Karnataka residents return from West AsiaEighteen people from Karnataka stranded in West Asia have returned home. The state government is coordinating with the MEA and Karnataka Bh...
- 357 flights cancelled amid Middle East crisis; 559 passenger grievances resolved, says aviation ministryThe civil aviation ministry is closely watching the Middle East situation. Airspace closures are disrupting international flights. Over 350...
- Iran-Israel war: India activates passenger help desk as flight cancellations riseThe Ministry of Civil Aviation has activated its Passenger Assistance Control Room to help travellers affected by flight suspensions to and...
- DGCA tariff monitoring unit to be strengthened as government targets high airfares: Aviation ministerThe government is actively addressing high airfares by strengthening the DGCA's tariff monitoring unit to prevent opportunistic pricing. Mi...
- Don't let IndiGet away with itIndian air passengers face service collapses and lack of compensation due to weak regulation. IndiGo's mass cancellations left travellers s...
- Naidu reviews airlines' performance; asks them to ensure reasonable fares in festive seasonCivil Aviation Minister K Rammohan Naidu met with airline representatives. He reviewed their operational and technical performance. The min...
- IndiGo passenger shares painful experience of broken ankle while deboarding plane, warns other as airline denies negligenceA passenger suffered a broken ankle after slipping on a ramp while exiting an IndiGo flight. The passenger blamed a wet, dark ramp. IndiGo ...
- Paid for business class air ticket but shifted to economy class; should the airline refund the difference and pay compensation?Air India flight from Delhi to Washington DC: A women's mother was allegedly shifted to economy class despite having a business class ticke...
- Travel sites told to refund air tickets booked during lockdownThe DoCA told the companies to process the pending refunds by the third week of November, failing which the Central Consumer Protection Aut...
- MakeMyTrip to partner with civil aviation ministry to promote regional air connectivityOnline travel services firm MakeMyTrip to partner with the Ministry of Civil Aviation to promote regional air connectivity through the UDAN...
- Government announces new MRO policy for civil aviation space; seeks to attract investmentsAt present, most of the MRO (Maintenance, Repair and Overhaul) work is done outside India. The government has chosen 8 airports for MRO act...
- DGCA to monitor passenger complaints, ensure timely redressThe move is aimed to empower the passengers at a time when air passenger ridership numbers are rising.
- Will support Jet resolution process within existing regulatory framework: MoCAJet Airways, which flew just five planes on Tuesday, has decided to suspend operations in the night after lenders decided not to extend eme...
- Airlines may soon be ranked on basis of customer feedbackWith passengers choosing carriers that are perceived to be more user-friendly, airlines ranked lower will have to work on improving their r...
- Government launches upgraded version of AirSewa digital platform for air passengersAround 12,000 complaints have been dealt with through AirSewa, Minister of State for Civil Aviation Jayant Sinha said.
- Flyers’ bugbears: Flight delays, refunds top listThe aviation ministry earlier this week released a draft set of passenger charter that, among other things, seeks to penalise airlines for ...
- Unique ID to enable paperless boarding for domestic flyersOnly those who want a paperless boarding experience will need to get this unique ID as the existing procedure will continue to remain in pl...
- Capping airfares will lead to general spike in air travel costs: GovernmentA report tabled in Parliament recently recommended fixing an upper limit on air tickets as well as levying not more than 50 per of the base...
- Airlines account for 63 per cent of complaints in AirsewaCivil Aviation Minister Ashok Gajapathi Raju had on November 25 last year rolled out AirSewa portal and a mobile app for enabling grievance...
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