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AI SOLUTIONS FOR BPO
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Diversity hiring jumps 21% despite slowdown in white-collar recruitment: founditWhite-collar hiring in India saw a slowdown in May 2026. However, diversity hiring experienced a substantial surge. This trend highlights a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- HCLTech launches autonomous finance platform powered by Google cloud's gemini enterpriseHCLTech has introduced a new autonomous finance platform. This platform uses Google Cloud's Gemini Enterprise AI. It aims to revolutionise ...
- These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%Here’s a thing investors in equity need to keep in mind. A large part of the upmove one might see in the next one or two trading sessions w...
- Tech Mahindra to buy 85% in Canada’s Avant Techno SolutionsTech Mahindra is acquiring an 85% stake in Canadian wealth management firm Avant Techno Solutions for CAD 28 million. This strategic move a...
- AI firms scout for startup buyouts to boost full-stack tech capabilitiesAI firms are actively acquiring startups to build full-stack capabilities as enterprises move towards large-scale AI deployment. This conso...
- Will AI make BPO obsolete? The future of global business services revealedAI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs an...
- Inside Capgemini’s $3 billion deal for WNS: All you need to knowCapgemini plans to acquire WNS for $3.3 billion to strengthen its business process outsourcing. The deal awaits shareholder and regulatory ...
- Genpact spending millions to create AI solutions: CEOGenpact will leverage a combination of autonomous agents with humans in the loop. While Genpact is changing its working model and solution ...
- Is this the job where AI technology cannot replace humans? Here's what employees in the sector are sayingAI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are using AI tools t...
- India is and will remain the biggest geography for us in Asia: Jean Salata, Chairperson EQT AsiaEQT Partners, a Swedish private equity firm, has invested significantly in India, deploying $6 billion in 18 months and realizing $2.4 bill...
- ETtech in-depth: how AI is transforming India's BPM industryDoes Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...
- The Big Challenge: AI must reboot, not delete, jobsAs per the Survey, tabled by finance minister Nirmala Sitharaman in Parliament, there remain long-existing challenges of formalising a burg...
- Firstsource Solutions Q4 Results: Net profit drops 6% YoY to Rs 133.5 croreRP Sanjiv Goenka Group's business process management services company, Firstsource Solutions Limited, posted a consolidated decline of 5.6 ...
- Countries need to build sovereign AI capabilities: IBM CEO Arvind KrishnaThe 61-year-old Krishna, in India currently, was speaking during a media roundtable on Monday in the company's India headquarters in Gurgao...
- Warburg Pincus leads race for Brookfield BPOWarburg is competing with other investors such as BPEA EQT-backed Sagility and Veritas Capital, they added. If completed, the buyout will b...
- IT, BPM firms log rise in requests for AI chatbot pilotsCompanies see interest in generative AI for content generation in customer support.
- 68 pc of cos believe AI in HR raises overall job accuracy: ReportThe report by HR solutions provider Genius Consultants is based on an online survey with over 825 organisations spread across sectors inclu...
- DoT’s OSP framework to spur new opportunities: Avaya’s Vishal AgarwalRecent new guidelines by DoT permanently easing the earlier temporary guidelines for the Other Service Providers (OSPs) has been applauded ...
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