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AI IN CUSTOMER SERVICE
- Between begging & belligerence: The psychology of getting customer service to helpThe ability to persuade effectively is critical for achieving successful interactions in customer service environments. Customers frequentl...
Nvidia buying artificial intelligence platform Hugging Face for $13 billionJensen Huang wrote in a blog post Thursday that more than 18 million developers, researchers and creators use Hugging Face to share more th...- ESDS Software shares score stellar D-Street debut, list at 76% premium over IPO priceThe IPO, which was open for subscription from August 28 to September 1, received an overwhelming response across investor categories. Overa...
- AI startup Crusoe valued at $30 billion after new fundingSeparately, the startup has signed a five-year cloud contract with trading firm Jane Street Group valued at around $13 billion, Bloomberg ...
- ETtech interview: India’s semiconductor ambitions could take decades to mature — SiMa AI CEO Krishna RangasayeeSiMa AI CEO says India’s push to build a globally competitive semiconductor industry could take decades, requiring more than fabs, includin...
- India’s AI edge lies in human judgement, leadership alignment: Microsoft Work Trend IndexThe findings suggest that India’s AI advantage is not limited to adoption. Workers are using AI to create new capacity, rethink processes a...
- ChatGPT, Claude and Grok suffer simultaneous outages as GPT-6 Astra rumors intensifyOn September 3rd, 2026, significant outages plagued major AI platforms such as ChatGPT, Claude, and Grok, leaving many users unable to acce...
- Indian banks move AI into production, but scaling remains a challenge: ZetaIndian banks are now deploying artificial intelligence in production across various functions. Scaling these AI deployments faces significa...
- HospitalStore.com crosses ₹32 crore revenue, targets ₹50 crore by 2027 with AI-Powered hospital technologyB2B healthcare platform expands from medical procurement to hospital technology with the launch of HospitalCloud.ai
- Yotta targets Jan-March 2027 IPO, seeks up to $1.5 billion amid AI boomYotta Data Services is gearing up for an initial public offering scheduled for early 2027, aiming to secure as much as $1.5 billion to sett...
- Atlassian CEO Mike Cannon-Brookes: Focus on AI value for enterprise softwareAs artificial intelligence (AI) agents increasingly create projects, update documents and perform tasks within enterprise software, compani...
- Gupshup launches voice AI platform for businessesConversational messaging software provider Gupshup has launched a self-serve voice AI platform that enables businesses to build and run AI ...
- Anthropic signs $35 billion cloud deal with Nvidia-backed LambdaAnthropic has signed a cloud-computing deal worth $35 billion with Lambda, a cloud provider backed by Nvidia, for a Texas data centre. The ...
- Capacity pricing gains ground as 80% of AI software vendors choose fixed commitments: BainThe report, based on an analysis of publicly available pricing across around 200 B2B software-as-a-service (SaaS) companies, said capacity ...
- ESDS Software Solution IPO Day 3: GMP indicates 74% premium; issue subscribed 18.34x. Should you bid?ESDS Software Solutions IPO entered its final bidding day on September 1, with the issue subscribed 18.34 times by Day 2. Retail investors ...
- AI is reshaping holiday planning, but travellers still want the final sayOne in two travel bookings is online now, and it is expected to increase. Two-thirds of the total bookings will move online in the short te...
- Multibagger AI stock in focus after bagging Rs 1,000 crore term sheet to provide Nvidia Blackwell GPUsE2E Networks will be in focus after signing a binding term sheet worth approximately Rs 1,000 crore with an Indian sovereign AI company to ...
- Jio Haptik appoints Adarsh as Enterprise Business Head to drive global AI growthJio Haptik has appointed Adarsh as its new Enterprise Business Head. He will lead sales, customer success, and international expansion effo...
- Global buyers care less about where SaaS is built, more about what it delivers: SmartWinnr CEOSmartWinnr CEO Anindita Banik on why India’s SaaS companies are increasingly being judged on product quality and performance, rather than t...
- Enterprise AI needs custom fitCompanies struggle to achieve business outcomes from significant AI investments. Unprecedented AI capabilities require a 'harness' to conve...
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