AI in customer service: How businesses are moving from queries to resolutionAI can answer customer queries, retrieve policies and automate routine service tasks. Its greater value emerges when these capabilities wor...
22 Oct, 2026, 02.18 PM IST
Eternal’s Q2 revenue jumps 78% on quick commerce growth; profit misses estimatesThe growth was driven largely by rapid expansion of the Gurugram-based company’s quick commerce business, which reported a 79% YoY increase...
21 Oct, 2026, 09.50 PM IST
ElevenLabs targets AI assistants and customer support with two new voice modelsThe models support over 90 languages and 17,000 voices, with Mini aimed at lower-cost conversations and Max designed for tasks that require...
21 Oct, 2026, 03.06 PM IST
Zoom wants AI agents to do the work that follows the meetingZoom has introduced a new AI platform that converts business conversations into tasks, enhancing productivity. This platform integrates dat...
20 Oct, 2026, 10.01 PM IST
Cognizant, Google Cloud expand partnership to drive agentic AI adoptionThe group brings together a dedicated global workforce that pairs Google's full-stack, enterprise-ready AI platform with Cognizant's domain...
20 Oct, 2026, 01.47 PM IST
AI that looks like you, talks and chats like you is really you?The rise of autonomous digital workers is fuelling a $33 billion agentic identity market focused on verifying who stands behind the machine...
20 Oct, 2026, 06.00 AM IST
How one hacker used AI agents and a few thousand dollars to break into scores of sitesA cybersecurity researcher observed a Chinese-speaking hacker employing AI to compromise various companies' websites. The hacker utilised a...
19 Oct, 2026, 04.19 PM IST
Voice AI’s future lies in outcome-based pricing: Exotel’s Sachin BhatiaBhatia linked pressure on the per-minute pricing model to venture capital funding and a crowded market, where providers compete to offer in...
19 Oct, 2026, 12.43 PM IST
Regulate the agents, not just the labs: Snowflake CEO on AI safetySnowflake competes with Databricks to help large companies to store and analyse their data and, increasingly, build AI agents on its platfo...
19 Oct, 2026, 09.22 AM IST
When AI agents cross the line: Govt assessing whether AI labs should formally disclose autonomous agent intrusionsThe government is considering formal disclosure mechanisms for global AI research organisations after autonomous AI agents accessed Indian ...
17 Oct, 2026, 01.20 AM IST
'AI incident an early warning for companies,' say government sourcesGovernment sources said no vital information was compromised in the AI-related incident flagged by CERT-In. However, they called it an earl...
16 Oct, 2026, 10.45 PM IST
Explained: How AI agents exploited security gaps to access Indian companies’ dataCybersecurity agency CERT-In, which revealed the unauthorised access of business records, personal data and confidential information, has n...
16 Oct, 2026, 02.08 PM IST
Low-cost jobs will be taken over by AI, most worried about outsourced ones: Workday CEOWorkday Chairman and Chief Executive Officer Aneel Bhusri told reporters at the Workday Rising Summit that AI will not lead to jobs moving ...
16 Oct, 2026, 11.53 AM IST
AI agents breach Indian firms’ systems, roam undetected for days, CERT-In warnsIndian Computer Emergency Response Team reported that AI agents attacked local organizations for unauthorized access and financial gain. Th...
16 Oct, 2026, 08.07 AM IST
OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businessesOpenAI has highlighted a widening opportunity for European businesses to turn growing artificial intelligence (AI) adoption into higher pro...
15 Oct, 2026, 11.55 AM IST
Gupshup launches AI ‘Avatar Agent’ to enable video interactions with customersWhile text and voice agents have made customer interactions available around the clock, video adds a more personal dimension, creating a li...
14 Oct, 2026, 10.34 AM IST
‘You cannot secure what you don't know exists,’ says TrendAI’s Sharda Tickoo on AI agentsIndian companies must prioritise governance as they adopt AI agents to mitigate risks and ensure security. Identifying and monitoring AI ag...
13 Oct, 2026, 05.54 PM IST