Infosys McCamish Systems release customer service platform

NEW DELHI: Infosys McCamish Systems LLC, the BPO arm of IT major Infosys, released a transformational customer service platform, VPAS Customer Service Work Desk (CSWD).

VPAS CSWD blends flexibility and configurability of leading business process management (BPM) software from Pegasystems, with the comprehensive VPAS Policy Administration System from Infosys McCamish to create a powerful and unique web-based customer service platform, it said in a release.

The software enhances operational excellence and customer experience, it added.

The platform offers a configurable desktop with multiple communication options for service representatives, it said.

It enables delivery of flexibility through customised display of available information and also delivers service efficiencies by linking business-critical systems under a single platform, it added.

Enterprises can access detailed metrics to track task performance, thereby increasing real time visibility into operations, the release said.

The platform has the ability to leverage multiple Policy Administration Systems for end-to-end servicing of all types of life insurance and annuity contracts.

It also accelerates go-to-market with customised business processes, while providing an individualised service experience to the agent and policy owner at reduced costs, it said.