Tata Group selects Amadeus to power Air India's passenger-service platform

Tata Group has selected passenger reservation service provider Amadeus to transform Air India’s customer experience and operational effectiveness, the service provider said on Monday.

Air India is implementing the Amadeus Altéa PSS suite, including components ranging from revenue management, revenue accounting, retailing, merchandising, website, mobile, and frequent-flyer program management. Amadeus delivers reservation solutions to customers and travel partners.

“In line with the vision of Tata Group chairman N Chandrasekaran to make Air India a world-class airline, we are adopting several cutting-edge technology solutions to transform the customer experience. Amadeus Altéa PSS is the first of many such initiatives to transform Air India,” said Nipun Aggarwal, chief commercial officer, Air India.


“India is an important market for Amadeus and we have our second largest research and development (R&D) center there. This will enable close innovation with Air India. Our advanced technology solutions will provide the building blocks for Air India to deliver smooth experiences for its passengers.” said Cyril Tetaz, executive vice-president, Altéa, Amadeus.

Previously, the airline worked with SITA, an IT provider for ticketing and reservation, and was in the process of revamping its customer experience and fleet-management solutions. Air India has a fleet of 117 aircraft, and occupies an international footprint across geographies, including North America, Europe, and the Middle East.

Further, Tata Consultancy Services (TCS), the software arm of the Tata Group, is expected to play a pivotal role in overhauling Air India to bring the airline on par with its private counterparts through tech-led reforms and cost efficiencies, ET reported on March 4.