Niki.ai breaks even on all transactions: CEO ​​Sachin Jaiswal

PUNE: Homegrown chatbot firm Niki.ai said it is breaking even on every order transacted on its platform. Backed by Ratan Tata, Ronnie Screwvala and SAP, Niki.ai enables users to book cabs, buses and hotels, as well as perform services such as bill payments on a chat and voice interface.

Sachin Jaiswal, CEO, Niki.ai, said that the company had seen a surge in revenue this year following the launch of the voice command feature.

“The company has turned profitable for all transactions starting October 2018 and has registered a Rs 200 crore gross merchandise revenue (GMV) annualised at current run rate this year,” he said.


Jaiswal said that the company was looking at achieving an annualised GMV run rate of Rs 1,800 crore by the end of FY20.

“We will use our artificial intelligence-based proprietary technology to build a product for Bharat. We are working on removing all interfaces for the masses, keeping everything similar to the offline world, where every service and product is availed through the medium that users are most familiar with – conversations,” said Jaiswal.

Currently live in Hindi, the platform will be available in multiple other Indian languages by the end of the year. The company also has a plug and play SDK, which has been integrated into web/mobile applications by businesses in the BFSI and ecommerce sectors to help provide transactional services via automated personalised messaging. It has distribution partnerships with companies like Federal Bank, HDFC Securities, ICICI Bank, Early Salary, ePaylater and Karbonn.