Microsoft Outlook outage effects on businesses and public services around the world: What has got delayed and disrupted?

Microsoft Outlook outage has caused issues in businesses and public services across several countries. The healthcare services, police forces, schools and local councils in the UK have reported disruption. Businesses in Switzerland, the US and Hong Kong have also been impacted.

Microsoft Outlook outage effects on businesses

Many companies have been impacted by the Microsoft outage while preparing to release their quarterly reports. Luxury goods group in Switzerland Richemont which owns brands such as Cartier and Chloé said they would be delaying their half year financial reports.


An electric truck manufacturer in the US Workhorse Group has delayed their quarterly earnings report and conference call. The company was due to hold a conference call with investors on November 12 to discuss their financials but have moved the date to November 16 due to business disruptions. Some banks in Hong Kong have also been impacted.

Issues with healthcare, police and education in the UK

Several public services in the UK have been impacted. Ambulance services, GPs and pharmacies have reported issues. NHS England told BBC that local services are being provided using alternative computer systems and paper records.

The people should call 999 in the case of an emergency. For other healthcare needs, people should call 111, 111 online or local pharmacies. Police forces have reported they have been unable to receive online reports of crimes. They have advised people to call them for urgent matters.

Microsoft down issues in Wales, Scotland and Northern Ireland

Some councils in Wales have been impacted. Transport for Wales said passengers are still able to buy tickets but are unable to receive confirmation via email. They are working on putting contingency plans in place. The Welsh Local Government Association said services are still running as normal and they are using their websites and social media to provide contact details.

The Education Authority in Northern Ireland confirmed that schools and their offices have been unable to send or receive emails via Outlook. Queen's University Belfast have also reported issues with their emails and have advised staff and students not to use their personal email accounts for any university related information. The Northern Ireland Ambulance Service have said there have been no impacts to patient services. The South Eastern Health Trust have also said there have been no impacts to clinical services. Ferry company Caledonian MacBrayne have said confirmation emails may be delayed. Strathclyde Partnership for Transport have also reported network issues.

Governments in Asia are monitoring Microsoft 365 not working issues

The Government Technology Agency in Singapore have said government emails are not available and they are working with Microsoft to try and resolve the issues. The Supreme Court in the Philippines have said some services have been impacted due to the Microsoft 365 issues. Japan's Deputy Chief Cabinet Secretary Masanao Ozaki said the issues have impacted government IT systems.