Is Microsoft Outlook still down and when will it be back up? Here's latest Microsoft 365, Teams, Copilot, SharePoint, Defender, To Do and Purview outage update

Is Microsoft Outlook still down? Thousands of users around the world faced issues while accessing Microsoft's email platform and other services on Thursday. Microsoft 365, Outlook, Copilot, Teams, SharePoint and Defender were down. There were almost 130,000 reports of Microsoft Outlook being down at around 1pm ET. The company said it is trying to restore the affected servers to bring the services back online in various regions. The service health page shows several services are still experiencing issues.

Microsoft Outlook, Copilot and Microsoft 365 outage

Microsoft Outlook experienced a large scale outage and thousands of users were unable to access their email. There were 128,874 reports of Microsoft Outlook being down at around 1.09pm ET. Microsoft 365 also saw a spike with reports over 46,000. Other Microsoft services such as Copilot also had issues. Almost 6,000 issues were reported. Microsoft confirmed that users in any region could be impacted by the issue meaning the outage was not isolated to one region.

Microsoft Outlook outage update: Is Microsoft Outlook still down?

Microsoft said in an update on X at 1.07pm ET that it was taking steps to reduce the impact of the outage. The company confirmed that the users could be impacted by Microsoft 365 connectivity issues. The company informed at 1.48pm ET that it had begun routing traffic to balance the load across its global infrastructure.

Microsoft Outlook not working: What steps Microsoft take to bring Outlook back up?

The company said it had also implemented the following mitigations:

• Paused all deployments.
• Routed more traffic away from the infrastructure affected in the outage.
• Restarted all servers impacted in the outage.
• Checked server performance.

The number of reports had dropped to 92,914 from the peak of 128,874 at around 1.50pm ET. Microsoft 365 reports had also dropped to around 37,000 from over 46,000.

Microsoft reports more progress

The company said at around 4pm ET that it had validated an alternate health check. This meant some impacted servers could be brought back online. Microsoft 365 had dropped to around 19,000 from a peak of 47,000 by around 3.55pm ET. Outlook reports were still over 58,000 between 3.30pm and 4pm. The company at 4.40pm ET said it was actively restarting and validating impacted servers. There were around 49,000 reports on Downdetector by 4.50pm ET. Microsoft 365 had dropped to around 18,000. Copilot also seemed to be back online for most users.

When will Microsoft Outlook be back up?

Microsoft has not informed about the time when the services will be fully restored. The number of reports has dropped a lot. The service health page still shows several services are impacted like Outlook, Teams, SharePoint, Copilot, Defender, To Do and Purview. The company said that it is trying to restart and validate all the servers impacted in the outage. It is also looking to implement ways to speed up the recovery.