Streamlining policies & procedures in relation to disposal of public grievances: Labour minister

Ministry of labour and employment has constituted ‘Santusht’-implementation monitoring cell (IMC) last month to promote transparency, accountability, effective delivery of public service and implementation of policies and schemes at grassroot level through constant monitoring, labour minister Santosh Kumar Gangwar said in a reply in Lok Sabha on Monday.

“The personal grievances received through email are being dealt by Santusht. Subsequently, the grievances would be received through a separate online Portal,” he said.


According to the statement, the ministry is progressively reviewing and streamlining the policies and procedures in relation to disposal of public grievances, including Employees’ Provident Fund Organization (EPFO), Employee State Insurance Corporation (ESIC), Chief Labour Commissioner (Central) (CLC) etc.

“Besides, various systemic reforms and information technology (IT) initiatives with an objective to achieve speedy redressal of the grievances have been taken up,” the minister said.

As per the centralized public grievance redress and monitoring System (CPGRAMS), labour ministry has disposed of 96.54% or 138350 cases out of 143306 cases registered on the portal between 2016 and 2019.