RBI's Utkarsh 2.0 places focus on better service

MUMBAI: The Reserve Bank of India (RBI) has published a medium-term strategy framework called Utkarsh 2.0 to highlight multiple strategy pillars: Regulations, customer centricity, inclusive finance, competitive markets, effective technology, a future-ready organisation, and a global India focus.

The RBI said the framework would focus on simplifying regulations, deepening financial markets and enhancing accessibility, while also prioritising digitisation and innovation across its operations.

The plan places emphasis on improving customer service and financial inclusion, alongside efforts to strengthen market infrastructure and pricing transparency, particularly in government securities. Technology adoption, including artificial intelligence and digitalisation of internal processes, is expected to play a central role.


At the institutional level, the RBI aims to expand India's global financial footprint.

This includes promoting the internationalisation of the rupee and scaling up cross-border payment systems such as UPI. The central bank said progress under the framework would be monitored periodically, with flexibility to adapt to changing financial conditions.